District Service Manager - San Francisco, CA Based

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

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The District Manager is responsible for the service business within the assigned district and for leading the activity of all field service engineers to achieve the district’s service support objectives and business plan. Serves as owner and point of contact for escalated service activity within the district. Responsibilities include achieving/exceeding assigned installation, maintenance and repair targets through effective coaching and development of employees, identifying, and implementing process improvements and changes to increase the group’s effectiveness and value to its customers, and managing the team's job performance and career development.

This position is part of the Field Service Team and will be located in San Francisco, CA/Bay Area. A key requirement is that the candidate must live or must be willing to relocate within a commutable distance of the Bay Area

In this role, you will have the opportunity to: 

• Effectively strategize and drive business object, plan, direct and coordinate the daily activities of service personnel to achieve service and business objectives. (Revenue/Orders/Margin/OP)
• Communicate and defuse internal and external customer/employee situations and communicate and work with other department managers to identify potential improvements in the quality of services and/or support provided.
• Identify service, technical and workflow skills assessment and mentoring to the team.
• Develop and track performance objectives for the team and effectively addresses and resolves employee issues
• Demonstrate effective communication skills, either through team interactions or presentations to clearly articulate business objectives strategies
• Handle district company assets including inventory, company cars, and tools.
• Communicate regularly with sales colleagues to drive business objectives.

The essential requirements of the job include:  

• Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience.
• Business acumen that includes budgeting, logistics and project leadership or management
• Must possess strong management skills to lead effectively and direct Field Service Engineers to achieve district business objectives.
• Experience developing others through demonstration, coaching, and counseling
• Experience in a customer-facing functions and working with cross-functional teams

Travel, Motor Vehicle Record & Physical/Environment Requirements: ·

• Ability to travel 30-50%% travel by vehicle or airplane, including overnight, within territory or locations
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move, or carry equipment up to 50lb, any other physical requirements

It would be a plus if you also possess previous experience in: 

• Using and/or servicing mass spectrometry or capillary electrophoresis scientific instruments is preferred
• 3+ years of current leadership experience managing a project, group and/or teams. Field Service or engineering is preferred.

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide. 

The salary range for this role is $135,000.00- $145,000.00 This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. 

This job is also eligible for bonus/incentive pay. 

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 (including applicable boosters) as a condition of employment, subject to reasonable accommodation and applicable law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.