Virtual Account Manager

Job Title

Position Overview

Shaw Industries, a global leader in flooring brands and accessories, seeks an Account Manager (AM) to drive performance and market share within a designated dealer base. Successful candidates will possess a deep understanding of customer needs, Shaw’s sales processes (virtual and in-person), brand & product knowledge, selling strategies, and customer service. This role is an entry-level sales role and offers opportunities for growth and development within Shaw’s salesforce.

Responsibilities:

• Strategically grow partnerships & revenue with assigned accounts.

• Utilize consultative selling skills and processes to learn our dealers’ business and provide recommendations, solutions, and product information.

• Meet sales goals and activities

• Collaborate with RVPs to ensure strategic execution, understand national and local promotions, and stay up to date on market trends.

• Must be proficient in working with Shaw’s CRM software Salesforce and Enablement platform Showpad.

• Must enter all customer interactions and key information into Salesforce.com

• Responsible for selling and promoting all residential Shaw Floors Soft Surfaces, Shaw Floors Hard Surfaces & Totalworx Brands and educating customers on these products.

• Execute daily sales calls to existing customers with special emphasis on the sale of rolls and pallets and quantities of flooring, samples, displays, cushion, adhesive, and related floor products.

• Must continually develop a keen awareness of what is happening within their designated geographic area.

• Prepare and communicate monthly and quarterly sales reports outlining actual sales information and goals, competitive market conditions and product needs.

• Analyze sales statistics by reviewing computer reports specific to his/her accounts to aid in formulating goals and to assist dealers in promoting sales.

Position Requirements:

• A High School Diploma/GED required.

• Ability to learn Salesforce.com and other Shaw systems necessary for the position.

• Previous sales experience required.

• The candidate must have the ability to use a laptop computer and basic Microsoft Windows software including MS Office, Salesforce, and Showpad.

Core Competencies and Key Actions:

• Strategy and Planning

  • Identifies more critical and less critical activities and tasks; adjust priorities when appropriate

• Customer Focus

  • Manages customer requests

  • Builds rapport and relationships

• Product knowledge

  • Good understanding and command of Shaw products

• Value Proposition and Communication

  • Understand customer needs

• Entrepreneurial

  • Understands performance levers

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Work Shift

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.