Job description

Application Services Support Engineer

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role

Work in a global application support team supporting products all over the world!

Manage application layer and work closely with development teams.

Be an extension of development teams to harden products.

The role involves troubleshooting, diagnosing, and resolving problems related to application functionality, configuration, and usage.

What You’ll Do

Provide 24x7 On-call support on a rotational basis and effectively diagnose / triage / fix systems during outages.
Setup monitoring at all layers of application tech stack and resolve alerts quickly.
Application performance tuning, outage troubleshooting / triage, short term / long term fixes
Work closely with other Application and development teams to provide detailed information for product improvement.
Reduce downtime with improved application architecture and redundancy.
Create tools for standard triage; stack dump, centralized logging; to support defect resolution.
Ensure design, infrastructure, process/operational documentation is up to date.
Facilitate production deployments.

What You’ll Bring

Experience in leading 24x7 support for highly critical customer facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
Strong familiarity with a broad range of technologies: Windows/Linux, multi-tier web applications, middleware (web/app servers, containers, message queues, etc), containers, databases, networking, Citrix/VDI, etc
Strong affinity to automate repetitive tasks, learning out processes that drive down outages and deliver quick results.
Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Basic understanding of software development and IT infrastructure. Familiarity with cloud platforms (AWS, Azure, GCP) and cloud-related technologies. Experience with ticketing systems and support tools. 2+ years of experience in a technical role, preferably as an Application Services Engineer or a similar role.
Intellectual curiosity, and a can-do attitude