Account Manager

Adthena is an award-winning search intelligence platform with the unique combination of patented, AI-driven technology, and a supportive team of paid search experts, to help brands, marketers, and agencies dominate their competitive landscapes.

We provide customers around the world with a clear view of the competitive landscape, helping them optimize their paid search spend to increase ROI, inform cross-channel strategies, and save time.

Our Whole Market View technology creates a full market map of a client’s entire search landscape; Smart Monitor automatically detects threats and opportunities every day; and our exclusive Local View solution provides the location-based strategic insights that brands, marketers, and agencies need to optimize their spend at local level.

Adthena offers four industry-exclusive solutions that give our customers an unrivaled view of the competitive landscape: Market Entry, Campaign Optimization, Strategic Advantage, and Brand Protection.

Backed by Updata Partners, Adthena was founded in 2012 and now works with 300+ clients across a wide range of industries including finance, retail, gaming, automotive, and technology. Brand customers include Avanti West Coast, Legal & General, Sage, M&S, Volkswagen, and Vodafone. Agency customers include Dentsu, Greenlight, and PHD.

In 2023 alone, Adthena won 8 major search industry awards, including Best US PPC Campaign with L'Oreal at the Global Search Awards, Search Software at the Drum Search Awards, and Best Search Software Tool at the US Search Awards.

This role is open to being fully remote outside of Austin, TX (Minimum requirement is to be based on CT, MT or ET Zones)

About the Account Management team…

Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. Our team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients.

We work closely together to leverage each other's skills and abilities, ensuring our clients successfully achieve their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment.

Reporting to: Director of Account Management, North America

What you’ll do at Adthena….

As an individual contributor focused on client retention and growth, you'll work within the customer team, reporting to the Director of Account Management, to ensure that our clients are achieving their goals, and ultimately continuing to renew with Adthena year on year. You’ll not only ensure that our clients renew, but also uncover avenues for growth within those clients.

More about your role at Adthena…

• Understand the goals of the client and their decision-maker; where necessary, guide the client on achievable goals

• Proactively build and foster relationships with multiple parties at multiple levels within the client's organization

• Negotiate with clients during the renewal phase to ensure a win for both parties

• Identify signs that a client may be at risk of not renewing, and develop strategies to address any risk promptly before the situation becomes critical

• Project lead cross-functional teams to resolve client issues

• Help Customer Marketing in developing compelling customer references and case studies

• Deliver excellent customer satisfaction through impeccable service along with product and domain knowledge

• Achieve Retention and Upsell quotas

Required Experience for the Role:

• Previous experience as a practitioner in digital marketing, paid/organic search, multi-channel marketing agency or MarTech/AdTech SaaS

• Confident and articulate communicator with proficiency in all forms of client interactions including verbal, email, and face-to-face

• Ability to explain complex ideas in simple terms

• Proficiency in using CRM for day-to-day client management and internal communication, strong preference for Salesforce, Planhat or CSM-centric platform 

• Proven ability to and preference for working collaboratively with tech product, marketing, and sales teams

• Strong discovery skills with the ability and interest to act as a liaison, advocating for the customer by leveraging any internal resources necessary to anticipate customer needs and solve customer issues

• Proven success in a consultative external client-facing role with the ability to influence C-Suite, utilizing industry best practices and creative thinking 

• Ownership of and success in retention and renewals in a SaaS environment

• Thought leader who demonstrates the desire to be Smart & Always Improving

• Ability to embrace and influence change, and to thrive in dynamic situations

Why join us?

• Work on a multi-award winning product in a position where you are being valued and feel you can make your mark - US 2023 Search Awards for ‘‘Best Search Tool’

• Trust based PTO

• Remote friendly with a US-based Austin hub

• Flexible working environment

• Receive fully covered medical health care (Health, Vision & Dental)

• Receive stock options. Our employees do incredible work, so everyone shares the rewards as we grow.

• 401(k) - Eligible from day one

• Family care package (Up to 6 months fully paid maternity & up to 2 months paternity cover) 

• Home office stipend (Up to £200 - Equiv in USD) - Create your dream remote working set-up 

• Training & career development pathway

• $70 credit to purchase Adthena swag when you join (Items range from Apparel, Office Items and Drinkware)

• Birthday or a day off during your birthday month to celebrate in style. 🎂 Whether you want to relax, spend time with loved ones, or treat yourself, this policy is about honouring your special day.

• Regular Socials - Summer and Christmas Parties, Quarterly company offsites & monthly get-togethers

• Volunteer days - We encourage employees to engage in volunteer activities

• Strong culture values: Deliver Remarkable Quality, Smart and Always Improving, Freedom with Responsibility, and Get Shit Done!