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Customer Service Representative - #34058

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

1-3 years of relevant experience, Experience in Sales Support/Administration, Shopify experience preferred, Beginner to Intermediate Excel Skills.

Key responsabilities:

Manage e-commerce customer service inquiries
Support Brand Managers with sales-related tasks

Manila Recruitment SME https://www.manilarecruitment.com/

11 - 50 Employees

See more Manila Recruitment offers

Job description

The Customer Service Representative will be responsible for providing exceptional customer service to our e-commerce customers and sales support to the team.

This opportunity awaits someone who would want to join an organization that is dynamic, fast-paced, and results oriented.

Company Profile:

Our client is an apparel group specializing in the distribution of leading global intimate apparel, nightwear/loungewear and ready to wear brands in Australia and New Zealand. The groups brand partnerships and proprietary labels incorporate some of Europe, USA, and Australia’s best-known premium brands in both Men’s and Women’s categories. Our client has built a dedicated team that manages the complete distribution effort and has built an established network of sales representatives throughout Australia & New Zealand. They possess deep relationships with all major department store groups and more than 200 specialty boutiques.

Duties and Responsibilities:

Managing all customer service inquiries for e-commerce customers, including organize returns and refund for the e-commerce orders as well as exchanges
Supporting the Brand Managers with sales-related tasks
Developing & maintaining relationships with existing and new customers
Providing excellent product knowledge and support to external stakeholders
Liaising with sales coordinator for wholesale boutique returns
Management of product information in the inventory management system - cin7
Assisting with content creation and social media posts
Assisting E-commerce coordinator with creating product copies and upload to Shopify
Monthly calls to all boutique customers (both AU and US)

Requirements

At least with 1-3 years of relevant experience
Experience in a Sales Support/Administration role or similar
Experience in Shopify is preferred
Experience in some sort of ERP or accounting software (Cin7 Fashion Software highly desired but not essential)
Beginner to Intermediate Excel Skills
Reliable and honest
Good in English communication
Proven ability to manage time effectively, by planning and setting priorities
Motivated and driven to succeed
Strong communication skills with the ability to provide clear and concise information to colleagues and customers
Proven customer service ability to achieve the company goal of offering the highest level of service in the industry
Demonstrates a proactive approach to problem solving and decision making
Proven ability to keep accurate records and have excellent attention to detail
The ability to meet deadlines and work accurately under pressure
Must have own equipment