Customer support agent

About HUSWELL

HUSWELL is not your typical hospitality company. At HUSWELL, we use data and innovation to offer a platform that integrates with major marketplaces like Airbnb and Booking.com, along with local service providers, to transform second homes and vacation properties into lucrative real estate.

We excel in short-term rentals and do so with cutting-edge technologies that could even make Elon Musk jealous. Just like SpaceX revolutionized the space industry with groundbreaking innovations and technology, HUSWELL is committed to transforming the hospitality sector. We aim for nothing less than revolutionary progress in property management, maximizing efficiency and enhancing the experiences of our clients. But working at HUSWELL is more than just a job! We’re a real team—a team where we recognize each other’s strengths, collaborate to achieve goals, and organize unforgettable team-building events that make us even stronger.

Are working in the Philippines and are you ready to hop on board our hospitality rocket and reach new heights in the world of second homes and vacation rentals?

Your role as a customer support agent: champion of guest satisfaction

As a customer support agent, you play a vital role in the core mission of our department: ensuring that any concerns from our customers are resolved efficiently and effectively. You are at the front line of delivering exceptional service, and your ability to resolve issues contributes directly to our success in increasing customer satisfaction.

Your priority? Address customer concerns within our scope, ensuring that each interaction leaves a positive mark. Whether it’s responding to inquiries, resolving pre-check-in issues, or assisting with reservations, your work translates into satisfied guests, positive reviews, and stellar customer satisfaction scores (CSAT).

Here’s what awaits you:

• Issue resolver: you take every guest concern seriously, ensuring a smooth experience by solving issues quickly. Your efforts result in high CSAT scores and glowing reviews.

• Real multitasker: throughout your day, you dedicate most of your time to managing inquiries and addressing guest concerns.

• While answering tickets and phone calls, you will also perform various other tasks such as checking inspection reports, identity checks, reminding guests to provide info, etc.

• Flexibility king/queen: whether you’re on the early morning shift, the afternoon shift, or working through the night, your tasks may differ slightly, but your mission remains the same—supporting guests and owners across multiple platforms.

• Digital pro with a service-first mindset: Thanks to your digital fluency, you can adapt quickly to new tools, making sure nothing slips through the cracks. 

What superpowers do you bring?

• Communication guru: with strong written and verbal communication skills in English (French and Dutch are a huge plus!), you excel in turning customer frustrations into satisfaction. Your empathy and commitment to customer happiness shine through in every message and call, making guests feel valued and heard. 

• Tech-savvy problem solver: you’re not just great with people—you’re also great with tools. You navigate different platforms effortlessly, ensuring smooth operations and effective communication.

• Empathetic listener: you understand the value of every customer interaction, treating each guest’s concern with care. Your empathetic approach, combined with your ability to resolve issues, makes you an essential part of the customer’s journey from inquiry to departure.

• Team-oriented and driven: You thrive in a collaborative environment, knowing that your performance doesn’t just impact your shift, but the whole team! It's the bigger picture that counts.

What do we offer as a company?

You become a member of our close team. Thanks to our partner DEEL, we can offer you a job as an employee of record, meaning you have all rights your country imposes on an employer. And as a fast growing company, we offer you an opportunity to grow with us! 

When you join the HUSWELL team, you’ll work alongside a driven and dynamic team that makes a difference, changing the way people travel or vacation. You’ll be part of a fast-growing travel and real estate sector, offering numerous opportunities to be challenged, to innovate, and to be rewarded for your efforts.

We are building our recruiting reserve. A final start date is not yet known!

Ready to join the rocket ship? 🚀 Apply now on www.jobs.huswell.be