Associate Digital Success Manager

Job Duties and Responsibilities:

Automated Deck Creation:

• Automate the creation of presentation decks that align with our go-to-market strategy via a deck automation tool.
• Ensure that the decks are tailored to specific customer use cases, showcasing the relevance and value of unique requirements.

Customer-Centric Approach:

• Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.
• Translate customer and product insights into effective and persuasive deck content that addresses their pain points and highlights the solutions.

Scalability and Product Alignment:

• Design solutions that scale to accommodate a diverse range of enterprise customer profiles.
• Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities of the client and drive strong product adoption and retention.

Data-Informed Decision Making:

• Leverage product usage data and analytics to inform content decisions, ensuring that the decks are optimized for maximum impact and resonate with customers.
• Accountable to consumption, adoption, renewal, and productivity savings goals

Collaboration and Feedback:

• Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement.
• Actively participate in collaborative sessions to align deck content with overarching business goals.

Skills

• Demonstrate being data-driven to build insight: continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities
• Possess expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation skill sets
• Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content
• Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, etc. to get the data and insights you need to successfully design, execute, and monitor programs.
• Bonus points if you have experience with Matik or related deck automation tools.
• Possess knowledge in the use of various content types and engagement methods, such as video, chat, social media, mobile, and email to execute digital programs
• Ability to leverage an effective track record of success to positively influence program execution across teams.
• Display effective communication and team collaboration skills
• Demonstrate excellent communication skills (presentation, verbal and written)
• Prior experience as a growth product manager/marketer, scaled insights, or digital customer success manager
• Experience in building enterprise SaaS adoption programs is desired
• 3+ years of industry experience; 2+ years of related experience
• Adaptability, and flexibility in the face of changing business requirements and conditions
• Knowledge of identity, security, access management, workflow, and/or developer-facing products

Education

• Bachelor’s degree; advanced degree in a business, marketing, analytics, or technical field preferred