Human Services Operations Supervisor - Eligibility

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. 

What We Offer 

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $60,669.00- $100,104.00, however our target hiring range is $60,669.00- $80,387.00. We also offer generous benefits for full-time employees which include but are not limited to: 

• A guaranteed life-long monthly pension, once vested after 5 years of service 

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date 

Location 

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work from the Castro Building (1200 N Federal) 3 days per week, and off site/work from home 2 days per week. Employees must work within the state of Colorado on their off-site days. 

What You’ll Do 

About Denver Human Services 

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you! 

Denver Human Services (DHS) is currently seeking an enthusiastic, positive-minded leader to serve as the Human Services Operations Supervisor for the Family and Adult Assistance Divisions (FAAD) Eligibility team. 

FAAD Eligibility Supervisor 

As an Operational Supervisor in Eligibility, you will lead a diverse team of Eligibility Technicians as they provide critical resources and services to Denver County residents in need of public assistance. You will work directly with your staff to ensure the delivery of exceptional customer service while also providing the timely and accurate processing of benefits. The Operational Supervisor will encourage the growth and development of their staff and work collaboratively with partners within the division to meet the demands of a high-volume workload. 

We are looking for a seasoned professional within the Human Services field with vision and strong skillsets in managing a diverse workforce, program planning and implementation, and prioritizing attention to urgent deadlines and meeting training goals related to performance management. In this role, you will be expected to pay close attention to cohorts coming in and moving through the process with goal-oriented in encouraging your team as a performance manager to process tasks in a timely manner, promote accurate and thorough quality assurance and customer service, and stay updated on policy and procedure changes at the federal, state, and county level. 

As the Human Services Operations Supervisor you will: 

• Supervise and evaluate the work of employees who interview applicants to obtain information and determine initial and on-going eligibility for public assistance programs 

• Encourage and guide the team to meet and exceed goals 

• Investigate the eligibility for and the accuracy of payments in assistance programs, determine if proper procedures were used, and seek methods to correct any errors 

• Advise and assist staff with issues pertaining to assistance being provided 

• Performs quality review of Eligibility Technicians' work to ensure accuracy and compliance with state and federal guidelines related to public assistance programs as mandated by the federal government and ensure that federal reporting deadlines are met to avoid federal funding and fiscal sanctions 

• Prepare and/or direct the preparation of records and reports and ensure that staff members enter and update information into the state and county computer systems 

• Review, develop, or modify work plans, methods, and procedures. 

• Determines work priorities, and develop work schedules to provide adequate staff coverage. Provide work instruction and assists employees with difficult and/or unusual assignments and encourage innovation 

• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion 

• Other related duties as assigned such as, but not limited to:  Working closely with our TAD partners; DHS IT; and other FAAD supervisors working with the FAAD Overfill team 

What You’ll Bring 

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. 

Our ideal candidate has some or all the following experience, skills, and characteristics:  

• Have professional experience in the field of Human Services 

• Be comfortable with ambiguity and have an uncompromising work-ethic 

• Understand leadership and change management 

• Show understanding, courtesy, tact, empathy and concern 

• Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork 

• Be sensitive to cultural diversity, race, gender and other individual differences in the workforce 

• Be willing to work long hours when needed, and go the extra mile for our clients 

• Human services leadership experience 

• 2-4 years of professional level experience and knowledge working with public assistance programs including TANF and adult financial services 

• 2-4 years of professional level experience and knowledge working with the Colorado Benefits Management System (CBMS) 

• Have experience with SharePoint and Salesforce 

Required Minimum Qualifications 

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate 

• Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work). 

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. 

Application Deadline 

This position is expected to stay open until December 15th. Please submit your application as soon as possible and no later than December 15th at 11:59pm.