Higher Education Account Manager

Job Description:

Higher Education Account Manager

Position:

We are looking for an experienced Higher Education account manager to join our team to continue our growth in the UK University market.  

Your role will promote retention and loyalty of our higher education customers using a variety of tools and processes, providing full Gladstone solutions to our customers.  Your focus is on customer outcomes – their success is our success. You are the glue that brings everything together!

Key Responsibilities:

-Account management to our HE Customers. Maintain, develop and enhance relationships with all levels of the customer organisation from front of house to C suite. 

-Maintain an in-depth knowledge of the Company’s product features and application to support our customers success.

-Maintaining an awareness of industry, competitor and Higher Education sector trends

-Learn, adopt and adhere to the company sales and retention guidelines. This includes maintaining and developing the Company’s CRM database to enhance customer adoption of products , developing accurate, high quality and professional documentation and correspondence templates. 

-Assist with devising and implementing retention activities and understanding customer needs to be consultative in our approach to product recommendations. 

Day to Day 

The role of Higher Education account manager ensures we foster strong relationships with our customers - we are the trusted partner for digital transformation. 

• Meeting with HE decision makers, frontline users and IT teams to establish need and optimise product usage. 

• Work across with Customer Service, Professional Service and Customer Success teams to troubleshoot and provide optimal solutions to our customers

• Develop retention strategies to ensure Gladstone is the foundation of student and member experiences

• Understanding of the technical requirements of our solution to provide insight, support and advice to the HE sector

• Monitor and engage customers to improve NPS scores for the sector, driving customer advocacy

• Attend industry trade shows as directed by the management team from time to time

• Participate in regular team meetings

Skills Required:

• Customer orientated with an ability to balance customers’ needs with commercial success

• Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organisation
• Presenting the Company solution without misrepresentation

• Demonstrating software solutions and associated products in person or over the internet

• Preparing and presenting quotations/proposals to sales opportunities

• Provide excellent account management to HE sector over the phone or in person

• Establish and maintain strategic relationships, alliances and networks within industry (or any other vertical market) as well as with other key stakeholders.

• Demonstrated ability to meet deadlines, and handle and prioritise simultaneous requests

JOB QUALIFICATIONS:

• Proven experience optimising software solutions within the leisure and / or University (Higher Education) sector is desirable
• Hold a degree or relevant qualification is desirable
• Experience in a health and leisure operational or industry role
• Relevant professional sales training and account management experience
• Strong negotiation skills and ability to maintain customer relationships and close sales
• Excellent written, verbal and presentation communications skills
• An understanding of how software can support business improvement
• A moderate degree of computer literacy and technical competency
• Demonstrable evidence of organising customer accounts and projection implementation.

Your personal characteristics will include:

• High degree of self-motivation, energy and enthusiasm
• Excellent organisational skills and a positive attitude
• Honesty and integrity
• Strong customer service mindset
• Goal orientation
• Professionalism and persistence with ability to overcome obstacles and setbacks.

Salary will be commensurate with experience and job responsibilities. We offer excellent benefits.

Only candidates who are eligible to live and work in the UK need apply.

Business Unit: 

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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