Manager, Business Insurance Underwriting Standards, Quality Assurance

What Will You Do?

• Audit Function: External Audits: Work with Underwriting Management to determine Audit standards. Solicit Annual Audit Schedule. Track and monitor Audit Schedule throughout the year to ensure timely completion of this control. Ensure that all action points are managed & monitored. Coordinate and manage interface for both internal and external Underwriting Audits: Internal Audit/Enterprise Audit/Corporate Audit Reviews. Internal Sampling Audits: Work with Underwriting Management to determine sampling standards. Self-Assessments SQT/QA: Work with Underwriting Management to establish File Audit (Technical/ Field ) framework, standards & monitor. Monitor throughout the year to ensure timely completion of File Audits /Peer Reviews& ensure that action items are managed. Independent Peer Reviews: Work with Underwriting Management & the Senior Independent Peer Reviewer to determine Independent Peer Review standards and to create a schedule for the completion of an independent Peer Review which will also include re-performance of a select # of our Field/Business Head/CUO Reviews. Oversee the completion of Independent Peer Reviews and report deficiencies back to Underwriting Management accordingly. Ensure that action plans are managed. Aggregation of Self-Assessments, Field, Ops & Independent Peer Reviews. Solicit, track and monitor the completion of the reports. Collate the results, identify trends and work with Underwriting Management to implement improvement plans. Ensure that action items are managed. Monitor aggregated results on a Quarterly basis to ensure overall completion of this control. Serves as point of contact for specific Business Unit, Enterprise and Corporate Audit/Compliance patterns regarding underwriting audit-related issues. Compliance/Controls: Continuous Improvement of Underwriting Controls: Conduct ongoing assessments of all Underwriting controls to ensure effectiveness, efficiency, consistency, as well as utilization of best practices. Implement enhancements as needed and monitor all controls with an emphasis on ownership of these controls by the responsible parties. Work with Underwriting Management to create Authority Letter Templates for each of our various Underwriting positions ensuring adherence to Enterprise and individual product guidelines. Solicit annual updates and maintain file with original signatures/affirmations to make available to independent auditors. Manage the Collaborative Underwriting review Process (CURE).Ensure CURE Schedule is published annually and that all products/business units are scheduled at least annually.
• Monitor actions and additional activity. Ensure that there is a consistent and timely framework for the establishment and maintenance of Underwriting Manuals.
• Work with Legal and Compliance and Risk Office on regulatory and insurance legal issues
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Educated to degree standard preferred.
• Has solid understanding of commercial lines underwriting strategy, products, financials and issuing systems as well as how a strong controls environment is built to reinforce consistent and compliant execution of the business strategy.
• Broad underwriting experience across classes of business and lines of business.
• Has strong knowledge of market conditions.
• Leadership:
• Strong strategic thinker and decision-maker.
• Consistently sets clear direction by defining goals and priorities.
• Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right thing.
• Energizes others to commit to achieving the highest standards.
• Establishes and maintains an environment that encourages everyone to act in the best interest of the company.
• Consistently demonstrates ability to influence and leverage behavior for the benefit of the company.
• Acts with a sense of urgency.
• Financial:
• Strong understanding of business objectives to drive bottom line results.
• Acts in a decisive manner to achieve financial results.
• Understands all related financial implications of Insurance Products, Risk Funding Approaches and Servicing strategies on expenses, income, etc.
• Development of People:
• Effectively coaches and mentors employees at all levels.
• Teamwork:
• Promotes strong coalitions and networks both within and outside of Travelers Canada
• Self Management:
• Takes responsibility for decisions and actions.
• Manages own work.
• Other:
• Excellent communication skills, both written and oral
• Computer skills, including Word, Excel, Lotus Notes, etc.
• Interpersonal skills
• Strong verbal and written communication
• Analytical skills
• Demonstrated project management
• Strong time management and organizational skills
• Ability to travel to the various field offices, as established in the annual review schedule
• Demonstrated ability to work lead and work in a team environment
• Works effectively with all levels and can easily build new relationships

What is a Must Have?

• 5 years business unit specific underwriting experience.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.