Team Lead, Client Services

The Team Lead, Client Services is responsible for end-to-end project management of both individually managed projects and projects managed by direct reports Help manage client relationships for your team’s business portfolio Consistently meet client expectations for delivering market research data and services Use advanced capabilities to complete custom/complex projects without a clear, published solution Actively monitor and update management with team key performance indicator data Provide world-class training for team members in a rapidly changing environment Responsible for staff administration including reviews and salaries Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc. Effectively work/communicate within a team-based environment

Knowledge and Skills:

• Builds awareness of costs related to own work.

• Is accountable for determining the approach used to address routine professional issues.

• May coordinate the work of others doing similar work.

• May serve as team leader for a group of support or operations employees.

• Provides guidance or specialized services that directly support or affect results.

Strategic Planning

• Solves routine or standard problems using general professional or specialized vocational/technical knowledge.

• Understands, interprets and sets personal priorities for reaching goals.

• Has limited decision-making authority works within technical guidelines and direction to achieve objectives and meet deadlines.

• Makes decisions involving interpretation of data, planning own work, or refining the methods and techniques to be used.

• Evaluates suggestions of others to improve efficiency.

Customer Focus

• Has a fundamental understanding of the customer, customer needs and priorities.

• Responds to routine or standard requests from internal and/or external customers.

• Communicates information, asks questions and checks for understanding.

• Gains support from colleagues for ideas/initiatives.

• Can recommend changes to current processes in own area to respond to customer needs.

Experience

• At least 3 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation

• Experience guiding/mentoring/leading a team

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity