Patient Care Specialist - Healthcare - Southeast / Southwest / London & Wales

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

** You must have the Right to Work in the UK. Sponsorship is not available for this role **

Meet the team:

An exciting opportunity to be part of a dynamic, innovative, and progressive multinational organisation.  You will be part of a high growth company with a true purpose and will have the ability to shape and influence, making a real difference to those living with Diabetes.

The Patient Care team at Dexcom is a small friendly team. Each member of the team has a clinical background. The Patient Care team provide direct training, education, onboarding and support around the Dexcom CGM systems,  to Dexcom Users and their family and carers. The service we provide ensures that the Dexcom user has full support to get the best experience from their Dexcom CGM. Each Patient Care Specialist must have a positive, patient-centric attitude, outgoing personality, and a passion for helping patients succeed on CGM therapy. Each Patient Care Specialist will be a relationship manager and “coach” for patients during the patient’s tenure with Dexcom, partnering with sales field reps and internal resources to ensure that patients stay motivated and successful with their on-going use of Dexcom CGM.

A strong predictor of success for the Patient Care Specialist is the ability to inspire, listen and asses the needs of patients. Communicate effectively on the phone, in person and through web-based communications (webinars, teams, etc.) and execute strategies that efficiently engage and educate our patients.

** The Territory you will cover includes Southeast / Southwest / London & Wales.  You must live within this territory. We cannot accept applications from candidates who live outside of this territory **

Where you come in:

• You will need to have a good current understanding of Continuous Glucose Monitoring, Dexcom CGM products, Partner products  and  competitive CGM products. Keeping up to date with ongoing disease and product developments will also be expected as will keeping up professional registration
• You will be able to provide outstanding patient-centric customer service to patients.  Be able to clinically assess patients’ individual needs and clinical concerns, understand and empathize with those patient needs and apply education and customer service tactics to meet those needs. 
• You will have strong verbal (especially phone skills) and written communication skills is a necessity. The ability to interview and identify patient needs in a focused an empathetic manner and then document outcomes and advice given is also essential.
• Your proficiency in following clinical guidelines and clinical education messaging to ensure adherence to Dexcom’s indications for use and ongoing utilization goals of the company will be essential.
• You will be point of contact for HCP’s and Dexcom users for any enquiries, complaints or concerns around products and assist in facilitating a resolution to these using dynamic communication skills and objection handling techniques
• You will be able to communicate with other teams within the business to identify Patients that may need additional support and know where to direct any queries that are not appropriate for patient care
• You will occasionally need to make clinical decisions to discontinue therapy (in conjunction with patients HCP) when patients are identified as not gaining the correct experience
• Follow up with patients (identified by outbound call list) that are no longer using Dexcom CGM
• Provide face to face training to HCP’s, carers or Dexcom users where it is not appropriate to use online methods
• To attend national or regional company meetings where it is deemed appropriate.
• Other responsibilities as program evolves

What makes you successful:

• Registered Health Care Provider (nurse or dietitian qualified) – mandatory
• Educated to a minimum of Diploma level. Preferably with a degree or evidence of degree level study.
• Minimum 3+years’ work experience in a Patient centered environment where good diabetes knowledge has been achieved
• Excellent communication skills
• Comfortable with technology, and quick to learn new technologies/solutions or potential ways to communicate with and contribute to our patient’s success
• Demonstrated high level of performance

Preferred: (Desirable)

• Certificate in Diabetes Care
• Trained and skilled in telemedicine 
• Extensive knowledge of Dexcom products and therapy

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-15%
• Remote home-based role with occasional travel required in the South of England and Wales

Experience and Education Requirements: (this section should not be modified)

• Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.