Sr. Manager / Director of Operations

As the Sr. Manager / Director of Operations, you will be a key leader responsible for overseeing the day-to-day operational activities that drive efficiency and support the seamless execution of digital marketing campaigns. This role requires a strategic thinker with a strong operational background, exceptional organizational skills, and the ability to collaborate across teams to optimize processes. 

ABOUT THE COMPANY

At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.

OBJECTIVES

• Develop and implement operational strategies that support organizational growth and enhance efficiency
• Streamline and optimize operational processes to ensure efficient workflow and resource utilization
• Oversee the planning, execution, and delivery of digital marketing campaigns, ensuring timely and high-quality deliverables
• Collaborate with cross-functional teams, including marketing, sales, and creative, to align operations with business objectives
• Manage resource allocation, including personnel and tools, to support the successful execution of projects.
• Implement quality assurance processes to maintain the highest standards in campaign delivery and client satisfaction.
• Define and track key performance indicators (KPIs) to measure operational performance and identify areas for improvement.
• Manage strategic partnerships with suppliers and vendors, ensuring their compliance with the company’s needs and demands.
• Champion innovation and continuous improvement by refining workflows, tools, and technologies
• Troubleshoot and remove blockers for staff, improve policies, eliminate workflow bottlenecks, and boost productivity.
• Serve as a trusted advisor to senior leadership, providing insights and recommendations to support strategic objectives.

COMPETENCIES

• Strategic Leadership Skills including the ability to inspire and motivate a small team, providing clear direction, setting goals, and fostering a collaborative and productive work environment.
• Proficiency in managing and optimizing the sales process, including lead generation, qualification, nurturing, and conversion, to drive revenue growth.
• Strong project management skills to effectively plan, execute, and oversee special projects, ensuring they are completed on time, within budget, and meet quality standards.
• Expertise in utilizing and optimizing company-wide systems, tools, and technologies, such as CRM software, project management platforms, and analytics tools, to streamline operations and enhance efficiency.
• Ability to analyze data, metrics, and performance indicators to identify trends, opportunities, and areas for improvement in sales processes and operational efficiency.
• Ability to problem solve by identifying and addressing operational challenges, resolving conflicts, and implementing solutions to optimize processes and achieve objectives.
• Excellent verbal and written communication skills to effectively communicate with team members, clients, and stakeholders, as well as to present ideas, proposals, and project updates.
• Capacity to adapt to changing priorities, market conditions, and business needs, and to pivot quickly when necessary to accommodate new opportunities or challenges.
• Ability to think strategically and align operational initiatives with the overall business strategy, anticipating future needs and proactively identifying opportunities for growth and improvement.
• Dedication to nurturing the professional development of team members through coaching, mentorship, and training, helping them to grow their skills and capabilities and achieve their career goals.

EXPERIENCE AND EDUCATION

• Minimum of 5 years (Sr. Manager level) or 8+ years (Director level) of experience managing operations teams, preferably in a SaaS or digital marketing or agency environment.
• Minimum of 8 years of experience in operations, preferably in a SaaS or digital marketing or agency environment
• Experience with Jira, Tableau or similar operational platforms. 
• Proven track record of successfully leading and optimizing operational processes
• Familiarity with project management tools and software.
• Bachelor’s degree in Business Administration, Operations Management, or a related field

PHYSICAL REQUIREMENTS

• Prolonged periods of time sitting at a desk or computer.
• Must be able to lift up to 15 pounds at times.

COMPANY BENEFITS & PERKS

• Health Benefits: Multiple Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
• Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• Retirement Savings: 401K 
• Parental leave: Inclusive and supportive parental leave policy
• Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices. 
• Award Winning Culture: A fun, energetic workplace, with a supportive atmosphere, no traveling required

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.