Created in 2019, Simetrik is a robust B2B platform powered by no code and generative AI. It empowers financial and operational teams by allowing them to automate all reconciliations from start to finish, and anticipate and manage risks all on a single, intuitive, and robust interface inspired by spreadsheets.
Simetrik has established itself as a market leader in Latin America, handling two-thirds of the region’s transactions. Its clientele includes prominent institutions such as PayU, Mercado Libre, Rappi, PagSeguro, Falabella, Oxxo, Itaú, and Nubank, and partnerships with leading firms like Deloitte. Expanding its international reach, Simetrik has also successfully penetrated key Asian markets, serving clients in India and Singapore. The company's global footprint spans over 35 countries, monitoring over 200 million records daily.
About The Role
The Senior Project Manager plays a pivotal role in driving service project strategies, ensuring successful relationships with the Enterprise clients they lead, and supporting PMs in achieving their project goals by providing guidance for better project execution. This role involves overseeing complex project execution, establishing strategic direction, and serving as the primary liaison between the Professional Services team and its most critical clients. The scope includes managing relationships with stakeholders (champions, coaches, technical buyers, economic buyers), account leadership, and key decision-makers involved in project execution.
Main ResponsibilitiesProject Planning and Execution
- Develops and leads the execution of high-impact projects, ensuring quality, timeliness, and client satisfaction.
- Leverages industry best practices and innovative approaches to drive project success and deliver value.
- Communicates key project milestones and improvement opportunities assertively and promptly across various fronts (services, product, sales, etc.).
Stakeholder Communication and Reporting
- Facilitates transparent and effective communication with internal and external stakeholders (Champions, Coaches, Technical Buyers, Economic Buyers), providing regular updates, progress reports, and performance metrics.
- Presents project updates, successes, and challenges to senior leadership, ensuring alignment with client objectives and goals.
- Remains attentive to feedback, consistently seeking to enhance the perceived value for the client.
Risk Management and Quality Assurance
- Identifies and mitigates project risks, ensuring proactive resolution to minimize disruptions and achieve project goals.
- Maintains rigorous quality standards throughout the project lifecycle, conducting regular reviews and performance evaluations to drive continuous improvement.
Client Relationship Management
- Anticipates future client concerns, proactively addressing issues and identifying opportunities to add value and drive growth.
- Builds partnerships rather than a supplier-client dynamic, demonstrating the value delivered throughout the project with KPIs.
Revenue and Account Management
- Collaborates with Sales and Customer Success teams to identify new business opportunities and expand Simetrik’s presence within existing accounts.
- Ensures alignment between project deliverables and client expectations to drive long-term satisfaction and loyalty.
Team Collaboration
- Provides mentorship and support to Project Managers, fostering a culture of excellence, collaboration, and continuous improvement.
- Empowers team members to take ownership of their work, driving innovation and delivering exceptional results.
- Creates a high-performance culture, recognizing and celebrating achievements while promoting a collaborative and inclusive environment.
- Proposes tools to enhance the pursuit of excellence in Services.
Negotiation and Influence | Problem-Solving and Decision-Making
- Uses strong negotiation skills to manage client expectations and achieve mutually beneficial outcomes.
- Demonstrates exceptional problem-solving abilities, quickly identifying root causes and developing pragmatic solutions for complex challenges.
- Makes informed decisions based on thorough analysis, critical thinking, and sound judgment, considering both short- and long-term implications.
- Shows resilience and adaptability in the face of ambiguity and uncertainty, effectively navigating change and adversity.
Soft Skills
- Intercultural Competence: Ability to navigate cultural diversity effectively.
- Emotional Intelligence: Capacity to manage emotions in a healthy way for oneself and others.
- Autonomy: Ability to resolve certain problems and conflicts independently.
- Flexibility: Ability to transition effectively between day-to-day changes.
- Willpower and Effort: Essential for overcoming obstacles and maintaining performance.
Requirements
- Industrial Engineer, Business Administrator, Economist, or Accountant with project management experience.
- Preferred certifications (PMP, PMI).
- At least 4 years of experience as a Project Manager in traditional industries.
- Location: SOLA (South Latin America).
Benefits:
- Well-funded and proven startup with large ambitions and competitive salaries.
- Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
- Open communication with management and company leadership
- Small, dynamic teams = massive impact
- 500USD a year for you to invest in learning.
Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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