Billing Systems Analyst I

We are looking for a Billing System Analyst I who will:

• Help to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvement

• Meet with clients or other teams to gather and document billing requirements and tasks while serving as the primary contact for client's billing interests and resolving issues during billing cycles

• Develop documentation for all client and internal processes while assuming overall responsibility for billing procedures and analyses

• Understand configuration and release management processes, procedures, and practice in addition to end-to-end systems and interfaces

• Analyze solutions for customer requirements and troubleshoot issues discovered in automated processes

Is this opportunity right for you? We are looking for candidates who:

• Bachelor of Arts degree in Finance, Economics, or equivalent experience

• Previous experience in Customer Service in BPO's

• Proficiency in Microsoft excel (can maintain complex spreadsheets)

• Proficient in English in a business environment

Who will love this job?

• A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect

• A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision

• A game changer – you dream big and push the limits of what's possible to improve for yourself and others

• A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow

• A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental and Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

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