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Business Support Analyst (Code: TCMKBBSA)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

At least 2 years of Salesforce experience, Bachelor's degree preferred, Experience with ERP systems, Attention to detail and organization skills.

Key responsabilities:

Provide Tier 1 support for Salesforce
Troubleshoot EDI errors and enhancements

Booth & Partners Large http://www.boothandpartners.com

1001 - 5000 Employees

See more Booth & Partners offers

Job description

About the client:

Teacher Created Materials publishes innovative and imaginative educational resources for teachers and students across all subjects, from Grades K-12. Their award-winning materials support a wide range of subjects, including reading, writing, mathematics, social studies, science, technology, and test preparation. All content is developed by teachers, for both educators and students, and is based on the latest research, best practices in the classroom, and methodologies focused on achievement. Additionally, they offer topical and practical professional development training for teachers and administrators.

Role Summary

Teacher Created Materials’ Business Support Analyst will provide Tier 1 support for Salesforce, EDI, and Echovera OCR tools. This position reports to the Sr. Director, Business Solutions, and must have strong troubleshooting and communication skills and the ability to work in a team environment.

Responsibilities

1. Salesforce Tier 1 Support – Support the Sr. Salesforce Administrator by providing front-line user support in the following areas:

User Setup & Password Resets
Account & Contact Assignments and Reassignments
Form Layout Changes
Validation Rules
Field & Pick List Maintenance
Email Notification Maintenance
Flow design, build & test
List View Updates
Report Build & maintenance
Upload Trade forecasted opportunities
Other requests as needed

2. EDI Support - Provide Backup support for the primary EDI specialist

Troubleshoot EDI errors in TrueCommerce, Celigo, NetSuite
Write functional specifications for EDI enhancements and mapping changes
Provide QA support for testing EDI onboarding, enhancements, and mapping
Other requests as needed

3. Trade automation tools: Echovera support

Provide support for onboarding additional customers onto the OCR tool for order entry automation
Troubleshoot process or technical errors and coordinate resolution with the vendor through the ticketing process
Other requests as needed

Requirements

At least 2 years of experience working in Salesforce Sales & Service Cloud Administrator tasks, including Lightning, Setup, Object Manager, Flows, Email Notifications, and Reports.
Experience working in a multi-channel distribution company is preferred.
A Bachelor’s degree in any field is preferred.
A high level of detail awareness
Excellent organizational skills
Excellent communication skills
Experience working with an ERP system (NetSuite preferred, but SAP, MS Dynamics, and Epicor are OK) and a basic understanding of the Quote to Cash process.
Demonstrated ability to learn new business concepts and work within a team to design and deliver a solution to a business problem in Salesforce or another set of systems.
On-target time management and ability to work with strict deadlines.
A well-refined planning and organizing system for task management.