Patient Scheduling Coordinator

Imagen Technologies is a high-growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes.

With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 16 states and 500,000 patients in 2023, to 20+ states and 1.5M patients in 2024. By 2026, we will be delivering care across 35 states and to more than 5m patients per year.

We're looking for a dynamic individual to play a pivotal role in enhancing patient satisfaction through top-notch service in patient scheduling. As a Patient Scheduling Coordinator, you’ll be the first point of contact for patients, delivering exceptional customer service over the phone while efficiently managing their appointment needs. Our ideal candidate is resourceful, adaptable, and skilled at diffusing any conflicts with professionalism and empathy.

Position Details

• Schedule and coordinate patient appointments, including reminder calls
• Coordinate with external groups/physicians/hospitals to set up and confirm scheduling for procedures
• Provide patients with direction on applicable pre- and post-exam preps
• Coordinates pre-authorization with the clinic and accurately input procedure codes for billing purposes
• Answer telephone calls in accordance with guidelines and perform clerical duties as needed
• Other duties as assigned

You will love this job if you

• Are motivated by the immeasurable impact of early detection for all patients 
• Are excited to work in a patient-facing role
• Are action-oriented and possess a mentality of “no job is too big or too small”

You should get in touch if you

• Are able to work 8am-5pm MT Monday-Friday, with the flexibility to work outside of these hours when needed
• Have a High School diploma/GED or equivalent work experience
• Are 18 years of age or older
• Have 6+ months of experience with scheduling in healthcare, medical office
• Experience using Epic
• Experience with computers including Windows-based programs and Microsoft Office products

Imagen Technologies is a remote-first company and this job is conducted remotely. 

The hourly rate for the position is between $22 - $28, plus benefits.Please note that the hourly range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen Technologies is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Imagen Technologies  will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

Imagen Technologies Diagnostics maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen Technologies  reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.