Operations Manager

This is a remote position.

Hours: 40 hours per week

Key Responsibilities

1. Orientation and Strategic Understanding

• Familiarize yourself with the company’s vision, mission, and revenue targets.
  
• Understand the annual revenue goal of $1.2M with a 40% margin and the importance of acquiring Level 1 clients.
  
• Review current service offerings and market positioning.
  

2. OKR Implementation and Service Optimization

• Service Refinement:
  • Conduct an in-depth analysis of existing services and identify areas to niche down.
    
  • Present recommendations to enhance service efficiency and profitability.
    
• Process Improvements:
  • Audit processes across all service areas (e.g., CMO services, email support, branding, website development).
    
  • Propose and implement improvements, including automation for scalability.
    
• Team Management:
  • Design strategies to reduce the CEO’s workload and improve team ownership and efficiency.
    
  • Oversee reporting and ensure all deadlines are met.
    

3. Sales and CRM Development

• Collaborate with a freelancer to set up and configure a CRM system.
  
• Develop a sales pipeline and refine onboarding processes.
  
• Implement a referral program to enhance client acquisition and retention.
  
• Automate the contract management process for seamless client onboarding.
  

4. Process and Automation Enhancements

• Audit and map out workflows across service areas, identifying inefficiencies.
  
• Introduce and train the team on tools for process automation.
  
• Enhance client experience with standardized reporting templates, KPIs, and feedback systems.
  

5. Team Management and Development

• Conduct regular performance reviews and facilitate feedback sessions.
  
• Optimize team structure by assessing roles and proposing realignments if necessary.
  
• Establish clear scheduling frameworks and manage team deadlines.
  

6. Client Relationship Management

• Serve as the primary point of contact for 1-2 clients, ensuring satisfaction and fostering trust.
  
• Address client inquiries, resolve issues, and provide updates on project progress.
  
• Coordinate with internal teams to align client needs with deliverables.
  

7. Reporting and Monitoring

• Lead the automation of reporting systems for consistency and ease of use.
  
• Provide actionable summaries to the CEO, highlighting progress on revenue goals and operational efficiency.
  

8. Leadership and Team Empowerment

• Delegate tasks to ensure ownership and accountability.
  
• Host skill development sessions to improve team capabilities.
  
• Encourage collaboration and maintain transparent communication across departments.
  

9. Metrics and Success Indicators

• Achieve a monthly revenue target of $100K by 2025.
  
• Sustain a robust pipeline of Level 1 clients.
  
• Streamline processes to reduce turnaround times and improve SOP adherence.
  
• Fully implement and utilize a CRM system for sales and client onboarding.
  
• Improve team productivity and reduce the CEO’s workload.
  
• Automate reporting systems for real-time monitoring of key performance metrics.
  

10. Continuous Improvement

• Conduct regular reviews of OKRs and adapt strategies based on feedback.
  
• Celebrate team milestones to maintain morale and motivation.
  

Qualifications

• Proven experience in operations management or a related role.
  
• Strong analytical and organizational skills with a focus on process improvement.
  
• Familiarity with CRM systems, automation tools, and project management platforms.
  
• Excellent communication and leadership abilities.
  
• Ability to manage cross-functional teams and foster collaboration.
  

What We Offer:

• Opportunity to drive significant impact in a dynamic and fast-paced environment.
  
• Collaborative and supportive team culture.
  
• Competitive compensation and professional growth opportunities.