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Senior Network Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Philippines

Offer summary

Qualifications:

3-5 years' experience in IT, Experience in network support role, Knowledge of Cisco, HP, and Dell technologies, CCNP or equivalent certification is desirable.

Key responsabilities:

Resolve customer incidents and requests
Perform scheduled maintenance and upgrades
Liaise with customers for problem resolution
Manage documentation and adhere to ITIL processes

Booth & Partners Large http://www.boothandpartners.com

1001 - 5000 Employees

See more Booth & Partners offers

Job description

About the Client:

They are focused on helping customers to harness the power of people and technology for a better future.

Built on a foundation of over 45 years’ experience, combined with world-leading vendor technologies, Data#3 is constantly evolving its solutions and services to enable its customers’ success. Leveraging solutions such as cloud, modern workplace, security, data & analytics and connectivity, combined with Data#3’s services across consulting, project services and managed services, Data#3 is delivering the digital future.

Job Summary:

The role is mainly responsible for providing operational support to the Managed Services Outsourcing Group to develop and maintain Managed Services Business

Responsibilities:

Resolve customer incidents, problems and change requests to required service level targets
Apply technical knowledge to effectively analyse and resolve problems
Manage time in a manner to ensure all tasks are completed within specified time frames
Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available.
Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical
Accurately and consistently perform general administration and management of job logging functions.
Assess and evaluate risk and understand the implications of new technologies.
Perform scheduled maintenance and upgrades
Liaise with peers and customers to determine appropriate technology solutions
Produce, manage and adhere to documentation e.g. naming standards, site schematics, change control documents
Manage time in a manner to ensure all tasks are completed within specified time frames Operate within ITIL service management processes including incident, problem and change management
Uphold and adhere to Data#3’s core values, guidelines, policies and procedures
Take on any additional duties as requested by your manager in line with Business Unit objectives
Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.

Additional Responsibilities

Uphold and adhere to Data#3's core values, guidelines, policies and procedures
Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers
You are required to perform your duties safely without risk to your own health and safety or the health and safety of others.
d. You are required to be flexible to work in additional roles or capacities or take on additional or varied duties, as may be assigned to you, that you are skilled and capable of performing. Data#3 may alter your position, position description, position title, location and responsibilities in accordance with changing business needs and priorities.

Requirements

Minimum 3 - 5 years’ experience in an IT environment
Proven experience in a network support role
Demonstrated experience in dealing with customers at all organisational levels
Demonstrated experience in maintaining customer Environment with various Cisco, HP technology, Dell
Ability to manage ticket handling and mentor ticket queue.
Ability to demonstrated and collaborate with Cisco Support and customer handling.
Strong troubleshooting and analytic skills in Routing/switching and Firewall, multiple vendor technologies.
Experience in Wireless technology (LTE, P2P, Cisco, Meraki and Aruba) is desirable.
Amenable to work onsite either in Makati/BGC four days a week and one WFH following Australian Timezone.

Skills

Effective oral and written communication skills to ensure clear and accurate communication with all stakeholder
Effective negotiation and problem resolution skills to achieve win/win situation
Demonstrated skills in developing high-level relationships with clients, vendors, and industry leaders.
A proactive approach to work with the ability to work collaboratively across all lines of business.

Ability

Ability to study new technology to contribute to the overall goals of the organisation
Integrity in dealing with personnel, customer and supplier issues
Demonstrated work history of ethical business practice
Self-motivated and outcome orientated

Certification

ccnp or equivalent in one or more technology are desirable
Aruba/HP ACMP (WLAN Certification) and ACSP (Switching Certification) highly desirable
Dell Switching
Checkpoint Certified Security Associate (CCSA) R77 desirable