Offer summary
Qualifications:
Bachelor’s degree in Computer Science or Telecommunication, At least 5 years of relevant network experience, Deep knowledge in TCP/IP and routing protocols, Understanding of ITSM and ITIL processes, Fluent English.
Key responsabilities:
- Perform deep-level troubleshooting with vendors
- Plan and implement changes within the technology platform
- Anticipate issues impacting service quality
- Participate in Root Cause Analysis and Problem Management
- Build awareness of customers' business environment