Key Accounts Manager

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.

HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.

PERKS

• After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

POSITION SUMMARY

The Key Accounts Manager is responsible for partnership development, revenue generation, marketing execution, internal collaboration, and strategic projects that are across the assigned key accounts for travel trade. This position requires working independently to proactively grow tour sales within assigned agency partners. This position requires a data-driven focus, conference and events attendance, and additional trade support.  

KEY RESPONSIBILITIES

• Responsible for revenue generations, achieving annual sales targets and marketing strategies with Vice President of National   Accounts across assigned accounts.
• Negotiate yearly account goals and objectives based on contractual obligation and account performance for future year and monitor sales figures regularly by sending monthly reporting.
• Manage all aspects of account, which is not limited to developing sales growth strategies, developing and executing marketing plans, managing account budget, and maximizing ad-hoc opportunities for each assigned account
• Responsible for being a solutions-first team member when escalated reservations issue arise, account challenges, post-travel service issues, and within project management.
• Collaborate with Partner Marketing team to manage account budgets, marketing funds, incentive programs, meet key deadlines, project follow-up, and promotional offers for the assigned accounts. 
• Provide consistent monthly updates to key contacts as well as reporting and consultative selling techniques to better engage accounts and keep accounts up-to-date on sales progress.
• Consult with the sales team on execution of account strategies to ensure that the activities directed to or inclusive of agencies, advisors and ICs in each territory are supported, and provide guidance   to develop a strategy within their territory to better engage and grow their account territory business. 
• Develop new business strategies through consultative sales process within assigned accounts. 
• Partner with sales managers to execute strategies and activities to increase account relationships & sales growth.
• Responsible for monitoring account data and thinking of new ways to utilize and manage how we communicate to our partners. Take the lead in development of new functionality, along with the Salesforce team and TTC, as it pertains to identifying, developing, and growing the sales and the improved functionality and utilization of Salesforce. 
• Assist in the development of new resources for key accounts to grow overall sales. Consistently ensuring we are engaging new advisors in a creative and informative way.
• Create a formidable reputation in the industry by attending account events and conferences, perform effective & persuasive   presentations, and representing TTC Tour Brands to the best of your ability. 
• Evaluate industry technology, trends and tools to incorporate distinctive interaction opportunities with accounts. 
• Support Vice President of National Accounts by monitoring, expanding and driving key account sales through consultative sales process, follow up on opportunities, and address challenges and concerns.
• Act as a liaison between external account partners with TTC internal departments from sales, marketing, accounting, partner services and reservations departments. 
• Communicate and educate the account’s policies, strategies, incentives, promotions to our internal teams to ensure that we provide effective service and sales support specific to each account. 
• Ensure communication is consistent to all stakeholders: SMs, marketing, inside sales support and call center staff. 
• Travel up to 50% within assigned accounts as needed.

Experience and Qualifications

• 5–7+ years of experience in travel sales, with a background in managing large, multi-branch accounts.
• Proven ability to collaborate with sales and marketing management teams.
• Strong organizational skills and excellent communication abilities, both with staff and managers.
• Skilled negotiator with experience managing budgets, sales, and marketing plans for accounts.
• Results-driven self-starter, comfortable working in a fast-paced, entrepreneurial environment.
• Exceptional organizational abilities, with a talent for managing multiple tasks while meeting tight deadlines and staying within budget.
• Proven ability to consistently meet and exceed sales targets; highly skilled in using Microsoft Office Suite (Word, Excel, PowerPoint), CRM systems (Salesforce), and PowerBI.
• Excellent written and verbal communication skills, with the ability to engage with staff at all levels; strong presentation abilities.
• Flexibility to attend evening functions as needed; frequent interstate and international travel required, with travel commitments up to 50%.
• Confident and dynamic speaker, with expertise in delivering engaging presentations and proficient in using PowerPoint and webinar platforms.

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.