Solutions Architect - Training and Adoption

Job Summary

The Training and Adoption Solutions Architect will develop and deliver end-user-focused training and adoption programs to maximize technology adoption and business value for customers. The Training and Adoption Solutions Architect will participate in customer calls to help identify needs and requirements and develop training and adoption plans. The goal of the Training and Adoption Solutions Architect is to increase customer productivity and adoption by facilitating engaging professional workshops and training.

This position is a remote position with a Home Office setup as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.
  
  
  

Responsibilities

Include but not limited to:

• Execute against given key productivity indicators, including new offer development and revenue growth
• Develop and create curriculum, content, and reference guides
• Develop solutions, services, and offers
• Develop, conduct, and deliver effective/relevant end-user training programs to customers
• Deliver quality workshops and training in an effective and efficient manner
• Evaluate outcomes of training sessions and provide feedback to leadership
• Travel in the US and to Client locations when necessary
• Attend customer calls to develop training and adoption plans for the customers
• Manage and coordinate trainer resources
• Deliver presentations internally and externally to evangelize the full portfolio of end-user offerings
  
  
  

Qualifications

• Completed Bachelor’s Degree, preferably in Education/Teaching
• 5+ years of content creation and curriculum design
• 5+ years years of Microsoft 365 experience
• Minimum of 5 years facilitation/training experience
• 5+ years of adoption and change management experience
• The ability to teach to a diverse/cross generational population
  
  
  

Required Skills

• Advanced knowledge and proficiency in Microsoft Office application/products
• Excellent knowledge of training methods and best practices for end-user training on application software
• Exceptional presentations skills with ability to speak clearly and effectively to small/large audiences both in person or virtually.
• Strong client service orientation
• Professional and punctual demeanor
• Possess a deep knowledge and understanding of the business
• Strong Communication skills (verbal and written) and interpersonal skills
• Possess innovative thinking with a passion for Learning and Continuous Learning
• Ability to embrace efficiency
• Possesses Industry Knowledge
• Ability to teach and use techniques to a diverse/cross generational population
• Ability to Measure and Assess Staff Training Needs.
• Ability to distill large amounts of information into concise, relevant components
• Ability to be engaging in delivery of varied content
• Ability to ascertain customer needs and develop a training plan
  
  
  

Preferred Skills:

• Working knowledge and experience with Microsoft 365, Microsoft 365 CoPilot, Microsoft Teams and Productivity Suite, and Google Workspace
  
  
  

Certifications Required

• Microsoft Office Specialist Certification preferred
• Any other Microsoft or training certification preferred
• Microsoft Office Specialist certification is a plus
  
  
  

Unique Requirements

• Travel as needed based on business needs and determined by SHI management.
  
  
  

Additional Information

• This position's estimated annual pay range is $ 130,000 - $180,000 , including a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status