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National Network - Customer Service Rep (Local Remote)

Remote:

Full Remote

Work from:

Iowa (USA), United States

Offer summary

Qualifications:

High School diploma, One year of office support experience preferred.

Key responsabilities:

Provide inbound phone support to Copart Members
Understand client needs and offer solutions

Copart XLarge https://www.copart.com/

5001 - 10000 Employees

See more Copart offers

Job description

The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.

This will be a 10 - 7 remote work shift after training.*

The CSR is the face of the Company as they are often the first interaction our customers have with Copart.

Must be able to show empathy in the workplace
Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
Understanding client needs and offering solutions and support.
Answer and place calls in a professional manner.
Measured on Call Quality and Productivity
Focus on a "1st call resolution".
Use company resources to gather information and offer solutions to meet customer needs.
Other duties as assigned.
This will be a 10 - 7 remote work shift after training.

Required Skills And Experience

Must be able to show empathy in the workplace.
One year of office support experience in a customer service role preferred.
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with Microsoft Office Applications
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills are a plus.
Occasional overtime as needed.

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.