Patient Access Account Manager

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Access Account Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for the operational oversight of Amgen’s patient support strategic partnership program relationships including performance management, reporting and budget coordination

Responsibilities for this role will include the following:

• Provide oversight to the program performance management and delivery and execution of reporting requirements in support of external partners.
• Ensure high quality performance of program operations and adherence to contractual requirements
• Manage ongoing PO processes which includes tracking invoices and allocating utilization appropriately.
• Serve as a point of contact regarding budget questions/issues with our business partners
• Meet with collaborators to ensure accuracy and transparency through reporting and forecasting cycles
• Ensure data delivery through efficient process development and understanding data needs to effectively communicate program performance
• Create and present program performance and budget updates on a monthly basis
• Identify customer, access and program performance trends while following through to resolve issues and elevate performance
• Collaborate with copay, call center and nurse services internal leaders and vendors (via regular meetings, reports, and other communications) in establishing processes for cross-collaboration in support service offerings
• Provide ownership of budget adherence and reconcile invoices to annual budget and identify trends impacting spend. Proactively recommend and manage budget adjustments with internal and external partners as needed

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborative with these qualifications.

Basic Qualifications:

Doctorate degree

Or

Master’s degree and 2 years of analytics, reporting or sales and marketing operations, experience

Or

Bachelor’s degree and 4 years of analytics, reporting or sales and marketing operations, experience

Or

Associate’s degree and 8 years of analytics, reporting or sales and marketing operations, experience

High school diploma / GED and 10analytics, reporting or sales and marketing operations, experience

Preferred Qualifications:

• Experience in reimbursement and patient support service programs
• Data and analytics experience in support of customer deliverables
• Budget and PO related experience
• Ability to lead projects from concept development through execution
• Experience effectively managing vendors and providing accountability for service levels and program optimization
• Strong organizational skills - to set targets, track to milestones and complete projects
• Ability to successfully prioritize a diverse workload to meet deadlines
• Ability to effectively lead cross-functional teams and to influence without authority
• Confidence in working with various levels of staff
• Strong interpersonal skills, negotiation skills, active listening, and relationship management skills
• Ability to influence others while fostering a value-based environment of high performance and fairness
• Demonstrates creativity and foresight in anticipating and solving complex project issues

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen anticipates accepting applications until 12/16/24; however, we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range