Your mission
As a Support Specialist, you will be responsible for helping our German & English-speaking customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place, by answering questions and solving problems as they arise.
Our support team plays a vital role in our organization's success as the support agents are constantly in touch with our beloved customers. We take pride in our CSAT (customer satisfaction score) score of 97% which is a good indicator of how big of an impact you can have as a Support Specialist. Successful team members are fast learners, team players and are obsessed with giving our customers the best customer service possible with prompt replies and solutions that work.
What You’ll Do
- Provide friendly, precise 1st line support via our ticketing system (we use Intercom), chats, and over the phone
- Be responsible for the care of our German & English speaking customers, resolving issues, answering questions, and listening to their feedback
- Know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success)
- Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company
- Automatically gain a seat on the product team, providing feedback to ultimately make us the best software around!
What You’ll Bring To The Team
- ~1 year of experience in a customer care/client-facing role.
- Excellent command of the German language (at least C1 level).
- Excellent command of the English language (at least C1 level).
- A customer-centric approach: you handle customers with empathy and a strong motivation to help
- Amazing communication skills: You are able to communicate clearly even complicated technical issues in understandable language
- Strong problem solving skills: Previous technical experience is a bonus, but you already bring the ability to identify problems and find solutions
- A collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments.
- A growth mindset: you are keen to learn and understand more about the teams, product and customers and take feedback as a growth opportunity
- Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place.
Why Tellent 💜
- Flexibility to work from home and from our beautiful canal-side office in Amsterdam.
- €1,500 annual training budget plus internal training.
- Pension plan, travel reimbursement, and wellness perks.
- 25 paid holiday days + 2 days of rest in 2024.
- Work from anywhere for 4 weeks/year.
- An inclusive and international work environment with a whole lot of fun thrown in!
- Annual bonus based on company performance.
- Apple MacBook alongside a Home Office budget.
- Impactful role at one of the fastest-growing companies in Europe.
About Tellent
Tellent, a premier Talent Management Suite, enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place.
With 300+ talented employees operating from six global locations, we've empowered over 7,000 organizations across 100+ countries with our leading HR tech solutions – Recruitee, KiwiHR, and Javelo. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.
Have we caught your attention? ⚡️
If you’d like to be part of this incredible journey, please apply directly - we're looking forward to speaking to you!
Tellent is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.
