Operations Coordinator

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We are looking for a detail-oriented, highly-organized Operations Coordinator to support our Slovak Ride-hailing operations! 

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<gh-about-us>
<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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As an Operations Coordinator, you will be responsible for the daily functions that are central to the local business and your work will have a direct impact on supply growth, quality and compliance.

You will be working closely with a high-achieving team, along with the Operations Specialists and/or the Operations Manager, actively contributing to the success of Bolt's Ride-hailing services on the Slovak market.

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<title>Main tasks and responsibilities:</title>

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• <point>Onboarding and/or training new drivers to Bolt's platform.</point>
  
• <point>Verifying, maintaining, organizing and auditing driver and vehicle documentation.</point> 
  
• <point>Responding to driver issues with appropriate resolutions both in-person and over email, promptly.</point>
  
• <point>Working closely with the local operations teams to streamline relevant processes.</point>
  
• <point>Supporting the local operations teams in local initiatives that contribute to supply growth, quality and compliance.</point>

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<title>About you:</title>

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• <point>You have 1+ years of working experience in Operations, Customer Service or other relevant fields.</point>
  
• <point>You have excellent communication skills, verbal and written, in both English and Slovak.</point>
  
• <point>You have a data-driven, analytical mindset, and you are comfortable working with Excel or Google Sheets.</point>
  
• <point>You are driven and resilient, ready to tackle challenges and keep going no matter what the day brings.</point>
  
• <point>You are passionate about new technologies and enthusiastic about ride-hailing.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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