Salary range is:
$54,635.00 - $78,000.00
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
The primary objective of the Field Consultant is to work with Internal stakeholders as well as the client in addressing operational and service management needs associated with the account’s contracted Subrogation product(s). This role is also a subject matter expert in CCC Subrogation products and in expressing their value propositions.
This is a remote role with up to 25-30% Travel
Field Consultants ensure client satisfaction and retention through quality service and proactive consultation with Insurance Carriers. Field Consultants are responsible for building and maintaining relationships with customers at the local office levels.
Key Responsibilities:
- Assists Account teams in addressing specific client needs and managing accounts using Safekeep solutions.
- Service customers through scheduled on-site visits as well as remote service options such as webinars, web-based portals, and self -service technology
- Troubleshoot product related concerns from insurance clients and coordinate solutions through the technical support department
- Maintain client relationships for the purpose of retaining and increasing company market share
- Gain a solid understanding of each client's claims process in order to better assist their claims managing needs and help drive enhanced claims processing
- Develop and assist in client related service plans that are consistent with short-range and long-range business objectives that can be measured
- Supports sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts.)
- Interpret data, analyze results using statistical techniques and provide ongoing reports.
- Identify, analyze and interpret trends or patterns in complex data sets.
- Provide and review management reporting with users and their management providing insight.
Requirements:
- 4-year degree or equivalent work experience required
- Knowledge of the Insurance Industry and Subrogation required
- Instructor led training experience is required
- Project management and change management experience a strong plus
- Experience using Customer Relationship Management tools preferred
- Work experience in an action-oriented and results-based environment
- Strong analytical skills and technical acumen (Tableau, Word, Excel and PowerPoint)
- Excellent communication skills, customer service focus and strong work ethic required
- Ability to work independently from home office required
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.
