Senior Business Systems Analyst

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are looking for a Senior Business Systems Admin to join our growing team! . If you want to grow your career alongside forward-thinking and hardworking, this could be the position for you! This role will report to our Assoc. Director of Business Systems. You are a proactive self-starter capable of multitasking in a dynamic environment, managing multiple projects independently, and achieving strategic initiatives with minimal guidance after being onboarded. Working hours will be 2:00pm - 11:00pm IST.

You will: 

• Oversee the overall Salesforce platform, ensuring optimal performance and user experience.
• Manage and Support Month-end close and daily requests for Salesforce Billing and RightRev.
• Work as Systems Admin within Business Systems Team to assist Business teams (Billing, collection and Revenue teams) to get issues/problems resolved.
• Project Management Experience that involves conceptualizing, organizing, planning, executing tests, training users and documenting training materials.
• Demonstrated experience and understanding of system development life cycle, dynamic of application development and Information Technology practices and methods.
• Able to juggle multiple tasks simultaneously when required, and able to work in a fast-paced team environment offsite.
• Willing and able to learn new concepts, processes, and systems with a positive attitude.

You have:

• 5+ years of increasing responsibility in terms of any applicable professional experience of Salesforce Billing, and Revenue Recognition tools.
• Zuora and Revpro experience is a plus.
• Bachelor’s degree in business administration or IT or equivalent degree.
• Excellent analytical, problem-solving and communication skills.

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.