Customer Service and Sales Representative in French and English | Remote (Madagascar)

Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing customer support through phone, email, chat, social media, and digital platform interactions? Do you see every interaction as a sales opportunity?

We are a dynamic e-commerce company currently looking for an experienced  Customer Service Agents in French and English to join our talented Customer Service Team working remotely from Madagascar - to help us grow. We need someone strong, ambitious, with potential to develop and bring the attention and care to the customer to a whole new level. 

As our new team member, you will work on our three leading brands within the Home & Living category and be involved in transforming our online webshops into industry leaders in the United States, UK, and European markets. An ideal candidate can turn a customer inquiry into a sales opportunity—we sell furniture online. 40% of our communication is LiveChat, 30% Emails, and 30% of our interactions are over the phone.

What you will do daily:

• Conduct stellar communication with the customers via email, telephone, or LiveChat

• Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone)

• Assist with our website visitors through a Live Chat app;

• Handle and timely respond to customer inquiries;

• Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company;

• Boost the client satisfaction and our brand’s Trustpilot rating;

• Work closely with the logistics team to ensure timely delivery to our customers;

• Assist in tracking shipped parcels and notify customers on request;

• Follow up on inquiries and delayed payments;

• Report any found issues to your supervisor or the relevant department;

• Ensure a smoother shopping experience for customers by guiding them through the shopping process.

• Depending on your development, interest and skills, we will be able to offer other interesting assignments outside of these described tasks.