Technical Support Representative

Description

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY!

RESPONSIBILITIES:

In this position, you will be providing technical troubleshooting support for customers with various home medical equipment.

• Consult with customers to understand their issues and determine the best troubleshooting option.
• Have excellent verbal communication skills
• Ability to adapt to different types of customers and use positive language to represent yourself and the Company
• Use excellent customer service skills to handle escalated customer interactions

WORK ENVIRONMENT AND WORKSPACE:

• Dedicated home office workspace, ideally a separate room with its own door

• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

• High School Diploma, GED
• Experience working on a computer
• Excellent verbal communication skills
• Great customer service is a must
• Enjoys working on a team
• Previous CNA or Medical assistant experience is a plus
• Previous contact center experience is a plus

TRAINING:

• Two weeks of paid training in a group environment
• Systems Training
• Live Remote Training
• 100% attendance required

SCHEDULE:

• Full time
• 1st shift
• Monday-Friday

BENEFITS:

• Health, dental, vision, and life insurance
• 401(k)
• Daily Pay
• Employee assistance program
• Gym membership subsidy
• Referral Program

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Ready to make a difference? Apply today and join a team that values your skills and contributions!

Qualifications