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Process Engineer/Business System Analyst (Mobile Architecture) :: Harrisburg, PA (REMOTE)

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 
Panama, Pennsylvania (USA), United States

Offer summary

Qualifications:

5+ years experience in Cloud technology services, Knowledge of digital accessibility standards, Experience with development and testing teams, Proficient in HTML, CSS, and JavaScript.

Key responsabilities:

  • Develop and document mobile platform health
  • Conduct testing and provide customer service support
ARK Solutions, Inc. logo
ARK Solutions, Inc. SME http://www.ARKSolutionsInc.com
201 - 500 Employees
About ARK Solutions, Inc.
WE'RE A COMPANY THAT CARES FOR OTHERS BEYOND STAFFING OUR CULTURE SHAPES EVERYTHING WE DO. Our people, clients, and consultants matter to us more than anything. We are driven by a culture of purpose, shared values, and growth. OUR CLIENTS ARE OUR DRIVING FORCE Whether it’s finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our clients runs deep. No matter what it takes, we’re devoted towards the success of your business. OUR PEOPLE ARE OUR FAMILY Our team members are our family. We’re here for you and we won’t stop until you’re exactly where you want to be. We believe in your potential and we are devoted to helping you achieve your ambition. IT’S ALL ABOUT YOU Your business is our business. We believe in making our relationship and understanding strong, and we know just how to do that. Our mantra is: analyze, identify, recruit, execute. Our mission is to create relationships, not transactions. Our promise is that we'll be there, as questions or issues arise, every step of the way. With experience in staffing and implementing projects, we thrive on sharing our experience and knowledge to help you make a success of your business. Our track record proves that clear communication and expert collaboration will boost your bottom line. ARK was formed in 2003 with the goal of becoming the supplier of choice for clients, employer of choice for our employees and contingent workforce. We provide high-volume staffing, SOW and payrolling services to structured contingent workforce programs and projects across USA. With our deep industry knowledge, business process expertise, comprehensive resources and a proven track record, ARK Solutions, Inc. can mobilize the right talent across various skills. ARK Solutions, Inc. is a certified Minority Women Owned Firm by NMSDC, State of VA, PA, NY and MD.
See more ARK Solutions, Inc. offers

Job description

Ark Solutions Inc is looking for Process Engineer/Business System Analyst (Mobile Architecture, Design, and Platform)!


Position: Process Engineer/Business System Analyst (Mobile Architecture, Design, and Platform)
Location: Harrisburg, PA (REMOTE)
Duration: 6+ Months and possibility of extension

Description:
The core of the job will be a Technical Business Analyst (BA) centric position. This is a position as a process engineer supporting all lines of service within the department that are related to delivery of mobile solutions. The selected candidate will work with the enterprise architect, agency’s development teams, program delivery areas, and business partners to develop, document, communicate, and support lines of service, delivery of products and functionality, define Azure design patterns, and support holistic and dependable delivery of mobile solutions for all teams that build mobile applications within the department. The subject areas will include reviews and updates to all mobile platforms within platform. Based on iterative evaluations, the selected candidate will develop designs, proposals, prototypes, and other artifacts to support the enterprise vision and implement the strategy plan for the enterprise mobile platform to meet existing and future needs. Architecture will define efficient functionality delivery, data reliability, and engaging customer experiences.
 
All work products would meet industry, Java, and Azure, best practices and standards and as further defined by the Information Technology and the Enterprise Architecture and Service Management (EASM) team. The enterprise’s mobile domain includes applications hosted on a standardized platform of Azure Cloud. Some work may leverage JBoss virtual server technology. Most of the mobile applications are iOS custom apps with a minority of android custom apps being delivered and supported. Enterprise devices for business areas are iOS iPads and iPhones, but there has been some increase in the provisioning of android phones. All applications that are advertised for use are business partner facing, they are not for citizen use. This position will be responsible for documenting and communicating the vision that the team develops to support current configurations and future opportunities into other service options such as citizen facing or more android native development opportunities.
 
Day-to-day Responsibilities:
  • This position will be responsible for developing, documenting, and communicating the technological health of the mobile platforms and will support all mobile platform developers, consumers, and support personnel, specifically in providing excellent customer service.
  • The candidate will work closely with the enterprise architect and the service delivery team to define service delivery and processes, conduct testing, implement service monitoring, complete risk assessments, and implement customer service communications for the team. Work will include developing digital artifacts to support communication to disparate development teams.
  • Documentation will include strategy and roadmaps, design plans, hosting pattern and implementation documents, system to system integration patterns, guides for reusable coding and enterprise frameworks, configuration standards, logging requirements, SDLC and CI-CD process maps, testing guidance, implementation and support plans, and educational resources to support new technologies and techniques.
  • Additional activities to support this work includes analyzing and documenting pending operating systems upgrade schedules, impacts of technology stack updates to current application inventory, documenting the team’s updated or new feature sets, and participating in technology review and planning teams, such as EASM specifically in hosting requirements and solutions.
  • This position will support the maintenance and support of enterprise common framework libraries and enterprise shared components that are delivered to other teams to implement into product solutions via testing, service monitoring, and risk assessments.
  • This position is responsible for communicating constraints including, risks, time, resources, and scope to management as it impacts delivery of work products or delivery of a stable mobile platform.
  • The ideal candidate would have experience in DevSecOps practices with a focus on reduced total cost of ownership and ease of use. Key deliverables will be solutions that meet customer requirements for security, accessibility, and functionality.
  • Conduct research to develop new and improved processes for delivery of services
  • Communicate and support integration and implementation patterns and procedures for teams leveraging mobile platforms within the enterprise
  • Design and plan workflow processes for efficient and excellent customer service delivery
  • Conduct testing on the enterprise’s mobile platform solutions
  • Monitor performance metrics and services using automation and manual processes to ensure operational excellence for the enterprise’s mobile domain
  • Troubleshoot problems associated with mobile processes as they exist in the enterprise’s mobile domain
  • Evaluate processes and technology to ensure compliance with industry standards, IT Policy, and EASM standards
  • Provide estimates in effort and services costs to support the enterprise mobile domain
  • Develop and support technology upgrades and regular support roadmaps for the enterprise’s mobile domain
  • Conduct training, provide incident response, and offer guidance to a wide range of mobile customers including other development teams, infrastructure engineers, and mobile app users
  • Review and recommend technical frameworks, technologies, and implementation patterns as defined by EASM Standards
  • Develop and participate in creating detailed project documentation, including plans, design specifications, roadmaps, models, and technical interfaces
  • Collaborate with other technical teams to define and support successful delivery of services and solutions
  • Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement enterprise systems, applications, and components
  • Support enterprise product deployment and enterprise product validation activities
  • Collaborate with the enterprise architect to maintain a standard SDLC process for all O mobile development teams
  • Mentor team members on agency specific and industry best practices for processes and standards
  • Participate and provide feedback in meetings, including daily standup meetings
  • Provide regular status reports on assigned work to manager
 
Skills and Experience:
Required:
  • Knowledge of digital accessibility and disability inclusion
  • Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
  • Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility
  • Knowledge of WCAG 2.1 AA requirements related to content authoring and production
  • Knowledge of web technologies (e.g., HTML, CSS, JavaScript)
 
Required – 5+ years:
  • Experience working with development teams
  • Experience testing and supporting responsive design web applications
  • Experience testing and supporting Cloud hosted technology services
  • Experience testing and supporting mobile applications
  • Experience testing and supporting web services
  • Experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology solutions
 
Required – 3+ years:
  • Experience in development and delivery of training content and materials
  • Experience in production support operations including triage, root cause analysis, and communications
 
Preferred – 1+ years:
  • Experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed
  • Experience creating content that reflects diversity and inclusion
  • Experience using accessibility evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility Inspector)
  • Experience using assistive technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)
 
Skills Required / Desired Experience
Experience working with development teams Required 5 Years
Experience testing and supporting responsive design web applications Required 5 Years
Experience testing and supporting Cloud hosted technology services Required 5 Years
Experience testing and supporting mobile applications Required 5 Years
Experience testing and supporting web services Required 5 Years
Experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology Required 5 Years
Experience in development and delivery of training content and materials Required 3 Years
Experience in production support operations including triage, root cause analysis, and communications Required 3 Years
Knowledge of digital accessibility and disability inclusion Required  
Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA) Required  
Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility Required  
Knowledge of WCAG 2.1 AA requirements related to content authoring and production Required  
Knowledge of web technologies (e.g., HTML, CSS, JavaScript) Required  
Experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed Desired 1 Year
Experience creating content that reflects diversity and inclusion Desired 1 Year
Experience using accessibility evaluation tools and frameworks (e.g. WAVE, Developer Tools, Accessibility Inspector) Desired 1 Year
Experience using assistive technologies (e.g. VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText) Desired 1 Year

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Java (Programming Language)Mobile ArchitectureMicrosoft AzureWeb AccessibilityResponsive Web DesignWeb ServicesHTML5Cloud ServicesDeveloping Training MaterialsDevelopment SupportJavaScript (Programming Language)Web EngineeringCSS CodesTechnical DocumentationWeb Accessibility TestingPlain TextAssistive TechnologyDiversity And Inclusion

Other Skills

  • Collaboration
  • Problem Solving
  • Customer Service
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