Implementation Specialist

Implementation Specialist

Fort Worth, Texas, United States 

Come Work for Us!

Join our growing team of experts dedicated to helping clients simplify and strengthen their marketing efforts.

Xpressdocs is looking for an Implementation Specialist to join our team!

In this position, you will:

• Achieve and maintain expert level of understanding of the Xpressdocs system including all functionality, programs, and products.
• Quickly learn new technologies and communicate those concepts to clients with varying degrees of technical expertise.
• Establish strong relationships with internal stakeholders and quickly build trust with each new client.
• Ensure clients have a positive onboarding experience to ensure smooth adoption of Xpressdocs’ products and services.
• Meet multiple priorities in a demanding and deadline-driven environment.
• Support and provide backup and feedback to Implementation Manager.
• Collect, evaluate and organize data files and spreadsheets for new account implementations.
• Seek clarification regarding inbound requests to effectively communicate the client/or other internal department need.
• Coordinate and lead new client training (via live webinar and/or recording).
• Manage internal projects for new clients, including, but not limited to, storefront setups and estimates for new items.
• Effectively document, organize, follow up, and communicate requirements and expectations to successfully manage projects and service levels.
• Respond to phone calls and email inquiries with expediency to ensure client satisfaction and efficient internal communication.
• Proactively seek solutions and issue resolution, both inter-departmentally and externally.  
• Leverage feedback for continuous improvement to the onboarding/implementation process.

You’ll thrive in this role if you have the following:

• Experience interacting with and making recommendations to various levels of an organization (both internal and external), while collaborating with multiple departments.
• Evidence of consistently excelling at what you do in a client-facing role.
• Strong organizational skills to prioritize and oversee numerous projects at once.
• Strong consultative communication and presentation skills, both written and verbal.
• Ability to comfortably ask clarifying questions and to listen with the intent to understand.
• Ability to be flexible with a positive attitude to quickly adapt to evolving customer and business needs.
• Must be a quality conscious, detail orientated self-starter with a positive attitude.
• Ability to anticipate and resolve problems effectively.
• Ability to excel in high-stress, fast-paced environments.
• Ability to expertly guide clients and internal partners toward a mutually beneficial solution.
• Intermediate to Advanced MS Excel skills.
• Minimum 3+ years’ experience in similar environment.

What We Offer

An environment that prioritizes balance between work and family. Our comprehensive benefits package and workplace opportunities include:

• Collaborate with an upbeat team of techies, creatives, and specialists…who actually like what they do.  
• Enjoy our modern, secure and centrally located office in Fort Worth
• Flexible work from home options
• Onsite coffee bar and wellness rooms
• Medical, dental, vision, disability, and life insurance
• 401K with company matching
• Paid holidays, vacation, and personal time
• Tuition Reimbursement
• Employee awards program
• A dedicated social platform for peer, work anniversary and birthday recognition

Who We Are

A Marketing/Print/Technology company with more than 20 years of experience helping some of today’s top companies simplify and strengthen their marketing. We provide cutting-edge but accessible marketing technology, produce high-quality marketing materials, and create world-class customer experiences. We take our solutions seriously, but we don’t take ourselves seriously.

To learn more about what we do and who we serve, visit www.xpressdocs.com.

Xpressdocs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.