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Customer Service Representative for a Meal Provider Company in Australia (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Excellent verbal and written communication, Experience in customer service is preferred, Familiarity with meal delivery services, Strong organizational skills.

Key responsabilities:

  • Respond to customer inquiries via phone and email
  • Monitor and track customer deliveries
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Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
About Virtual Coworker
You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.
See more Virtual Coworker offers

Job description

• Respond to customer inquiries via phone calls and emails, providing timely and professional assistance.
• Monitor and track customer deliveries, ensuring accurate updates and resolutions to any issues.
• Address and resolve concerns related to incorrect or missing meals/items, coordinating corrections with relevant teams.
• Maintain clear and detailed records of customer interactions in the company database.
• Collaborate with internal departments to ensure customer satisfaction and efficient problem resolution.
• Handle peak periods effectively, particularly on Mondays, Thursdays, and Fridays when customer inquiries are at their highest.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Problem Management

Other Skills

  • Time Management
  • Communication
Are you interested?

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