Customer Experience Marketer

This is a remote role based anywhere within one of our European countries of operation. You must be a permanent resident of that country and have the right to work in that country.

Our Company

Autovista Group, part of J.D. Power, provides trusted pricing and specification insights for Europe’s automotive decision makers. We have a presence in over 20 countries across Europe and Australia. We focus on the provision of automotive data, insight and intelligence to the automotive sector, offering products and solutions for every stage of a vehicles lifecycle. Deploying our experts’ skills, our depth in data, analytical precision and geographical reach, we are shaping the future of global mobility together with our clients.

The Department

Our dynamic marketing team, now part of J.D. Power's Autovista Group, spans Europe, Australia, and beyond. Committed to excellence and fueled by our core values, we focus on local brands and territories. With 16 marketers across Europe, we specialise in Campaigns, Content, CX and Performance & Analytics, aiming for revenue growth while enjoying our work. Seeking a proactive team player with a can-do attitude, we're dedicated to achieving high-growth targets by delivering impactful, customer-centric content and driving revenue through innovative storytelling and digital strategies.

The Role

As a Customer Experience Marketer, you will play an important role in executing marketing strategies designed to enhance customer engagement, satisfaction, and loyalty. You will focus on implementing digital solutions that improve customer journeys, streamline interactions, and support self-service capabilities, ensuring a smooth and effective customer experience. Your day-to-day activities will include helping to organise product training webinars, creating engaging instructional video content, and maintaining our marketing websites to ensure they are user-friendly, up-to-date, and aligned with our brand. You will also support the development and improvement of our Customer Experience Chatbot, contributing to a better overall digital journey for our customers. This role will give you the chance to collaborate with cross-functional teams, analyse performance data, and suggest improvements that help optimise our marketing efforts. It's a fantastic opportunity to gain hands-on experience, develop your skills, and make a meaningful impact on how we connect with our customers.

The Candidate

We are seeking a motivated, proactive, and results-oriented professional who is passionate about enhancing the customer experience. You will have strong analytical skills and a customer-first approach to crafting user journeys. You are organised, detail-oriented, and capable of managing multiple tasks to meet deadlines. Strong communication skills in English are essential, and proficiency in another European language would be advantageous. Experience with marketing platforms such as Account Engagement, Salesforce, or Hootsuite is beneficial but not essential. You are familiar with Microsoft Office tools and thrive in a flexible working environment. Soft skills such as adaptability, a positive attitude, and collaboration are key for success in this role. You take ownership of your work, demonstrate accountability, and are motivated by the opportunity to innovate and learn.

If this sounds like you, Apply Now!

The Benefits

We have a range of excellent group wide benefits like our fully flexible working policy, a wellbeing allowance aimed at alleviating some of the additional expenditure when working from home, reimbursements for your home workstation, a group bonus scheme, mental and physical wellbeing support including anything from eye care vouchers to online guidance on sleep, fitness, nutrition, stress awareness and more. We also want to see you develop and grow in your career and our learning and development tea, run year round courses to support this.

Autovista Group is a Fully Flexible organisation. Our goal is for our people to feel free to work where, when and how they choose, within their country of employment, to enable colleagues to balance their personal interests with their work commitments and deliverables, to support a happier and healthier way of life. Performance will be judged on output and colleagues will be trusted to manage their working time effectively to meet work deadlines and goals whilst ensuring their wellbeing is prioritised.