HR Systems Support Analyst

About the role 

We have an exciting opportunity for a Workday - HR Systems Support Analyst to join us and become part of a team that supports and improves the day-to-day HR Processes of our business, solving various problems for stakeholders around the world on our Workday system.  You will be building relationships with HR colleagues in the business and a number of external stakeholders to understand and resolve any queries  they experience using  our global HR Business System – Workday.  You will become a first point of contact, fully understanding our processes and assisting our colleagues using the system.

A significant portion of your time will focus on providing Tier 1 and 2 support in Workday Human Capital Management areas and maintaining our helpdesk mailbox, providing insightful and informative responses to users and upskilling them to support their development with Workday. 

You will also spend time with new HR colleagues at DS Smith, creating and delivering training content to new users on a monthly basis and giving them the tools that they need to be able to work efficiently in their respective functions.  By gathering feedback from users in these training sessions, we will also rely on your input so that we can create training materials for system updates and new features that can be implemented between 2 and 4 times per year. 

About you  

Minimum requirements: 

• Previous experience providing application support for HR systems on Workday - this is ESSENTIAL to the role

• Knowledge of Case Management applications and experience working on a support desk

• Ability to train colleagues and explain technical matters in a way that is easily understandable

• Excellent interpersonal and communication skills

• Have a logical and systematic approach with high attention to detail

• Great knowledge of Microsoft products, specifically Office and Sharepoint

Preferred requirements:

• Experience in HR and/or IT functions

Benefits 

• Competitive salary

• Discretionary Bonus

• 25 days’ holiday plus bank holidays 

• Pension scheme, life assurance and income protection

• Employee Assistance Program

• Employee Discounts

• Cycle to work scheme

• Opportunity for Career Development

Location:  Remote Home Working (This role can be based around the UK, with some occasional travel to meet with your team)

Job Type: Permanent - Full Time

Hours: 37.5 hours per week (flexible)

About us 

We’re DS Smith, the FTSE100 company who are redefining packaging for a changing world.  We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America. 

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. 

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.