Implementation Associate

Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business?  Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build a great culture?

iiPay is an award winning, high growth, innovative company based in US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services. 

Role Overview

Our highly motivated and engaged team members are at the heart of our success!

This role is a perfect introduction to the world of implementation.  With full training and support we will give you the opportunity to gain experience through iiPay’s successful progression path and fast track your career!

The implementation Associate role works closely and assists our Project Management team and our Implementation Consultants to configure and deliver international payroll implementations for our global client base.

Key objectives of the role

• Project Set-up– working with the internal project team, you will support in the setup of any material required to commence the project, including payroll requirements workbooks, project plans, governance setup and PowerPoint slide creation.
• Client and Project Management– You will continually support the project team in the administration of project documentation and support in general implementation work where required.
• Payroll Process– You will assist in the creation of new clients within our CRM system, payroll system and payroll process management tool among others. 
• Local Registration Management– You will assist the project team with recording minutes and actions to allow clear and concise communication on next steps to register clients with authorities as they move into new countries.
• Payment and Banking Process Definition– You will load payroll payment files into our payment software and work closely with our Treasury department to ensure payment tests are completed successfully or any issues are reported to the project team in a timely manner.
• System set-up and parallel payroll process– You will setup all required data importing tools, load and reconcile data against a client’s previous provider.
• Go-live transition– You will complete a project handover document to the implementation team who will then review with the iiPay Operations team to close out our projects.
• Sign-off and documentation– You will document, version control and store all required sign off/approvals required during the iiPay implementation process.

What are we looking for in you?

• Experience working in a payroll or ‘Business Process’ orientated environment is required.
• Proven experience in an administration position with client ‘facing’ responsibilities
• Highly motivated and driven individual eager to learn new skills with a passion for teamwork
• Excellent time management and attention to detail

• Strong organisational and multi-tasking skills to independently meet deadlines
• Good communication and collaboration skills both written and verbally are essential
• Enthusiastic and eager to learn and develop own effectiveness
• Self-motivated, tenacious and resilient

• The ability to demonstrate analytical and problem-solving skills
• Demonstrate a passion working with data, analysing and reconciling data using excel
• Intermediate Excel skills are a requirement for this role.
• An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013.

iiPay will provide full training to allow you to become systems expert and have experience of managing and prioritising workloads. You should have strong analytical and problem-solving skills, excellent communication abilities, both verbal and written, and possess a keen attention to detail. You will be required to work in a demanding environment where balancing priorities with the team around them will be essential.

iiPay is an equal-opportunity employer that does not tolerate discrimination on any basis. We actively encourage applications from diverse backgrounds, perspectives, and skills. We are committed to providing an environment of inclusiveness and respect where everyone can excel.