Network Operations Engineer

Description

• Network Troubleshooting: Diagnosing and resolving network issues, such as outages, connectivity problems, and performance bottlenecks.
• Network Security: Implementing and maintaining robust security measures to protect the network from cyber threats.
• Network Design: Contributing to the design and implementation of network solutions, including hardware and software configurations.
• Network Maintenance: Performing routine maintenance tasks, such as software updates and hardware upgrades.
• Documentation: Creating and maintaining detailed documentation of network configurations, procedures, and troubleshooting steps.
• Training: Providing training to junior staff on network operations and troubleshooting techniques.
• Customer Support: Resolving customer issues related to network problems.
• Project Collaboration: Working with IT teams on various projects, providing network expertise and support.

•  Technical Skills: Strong understanding of networking protocols (TCP/IP, DNS, HTTP, etc.), routing, switching, and network security.
•  Problem-Solving: Ability to analyze complex network issues and identify effective solutions.
•  Communication Skills: Excellent communication skills to interact with technical and non-technical teams.
•  Collaboration: Ability to work effectively with cross-functional teams.
•  Education: Bachelor's degree in Computer Science, Engineering, or a related field.
•  Experience: Several years of experience in network operations and troubleshooting.
• Experience working with Meraki and Fortinet products (FortiGate, FortiManager, FortiAnalyzer, FortiClient EMS)

• Incident Response: Leading incident response teams during network outages or security breaches.
• Operational Excellence: Driving initiatives to improve network efficiency and reliability.
•  Change Management: Overseeing network changes to minimize disruptions.
•  Team Leadership: Managing and mentoring junior network engineers.
•  Automation: Developing and implementing automation scripts to streamline network tasks.
•  Risk Management: Identifying and mitigating potential network risks.

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
• Network certifications, e.g. CCNA certification
• 8 + years of work experience operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure.
• 8 + years of network operations experience while supporting large-scale service provider, datacenter, and/or enterprise network infrastructure, monitoring tools
• Communication skills: demonstrated experience to effectively engage with hardware vendors, service providers, and colocation facility vendors globally and effectively translate performance issues into technical engineering requirements.
• Analyzing tactical situations, troubleshooting, root causing systems and tools, and problem solving via tasks or larger cross functional projects.
• Subject matter expertise with physical infrastructure design: rack elevations, cable types, connector types, optic types, patch panels, and facility infrastructure.
• Expertise with physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure.
• Experience with network hardware platforms and architectures including
• Working knowledge of internet networking technologies (TCP/IP, routing, switching) and optical transport technologies

Compensation: $89k-$134k/annual salary & bonus eligible