Global B2B Customer Collaboration Specialist

Description

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Team and Role:

We are looking for a highly motivated and detail-oriented individual to join our dynamic Global B2B Supply Chain team. In this role, you'll act as a key liaison between our B2B End user customers and internal partners and teams, ensuring seamless deployment and ongoing support of B2B video collaboration and peripheral solutions. You will support the Global Customer Collaboration Manager, handling customer interactions, troubleshooting issues, and contributing to overall customer success.

The Global B2B Customer Collaboration Specialist is responsible for supporting the Global Customer Collaboration Manager, handling customer interactions, troubleshooting issues, and contributing to overall customer success.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

• Assist the Global Customer Collaboration Manager in planning and executing customer deployments, ensuring projects stay on track and within agreed timelines.

• Coordinate with internal and external stakeholders (e.g., Direct engagement Sales, T1 and T2 Partners where needed as well as internal CSC teams) to ensure smooth project execution. 

• Support B2B Direct Engagement Global Account Managers in providing the correct supply chain information to support global complex multi region deployments. 

• Support and guide with regards to forecasting processes to ensure we promote proactive advance planning and secure supply to meet end user requirements. 

• Develop and maintain comprehensive resources for internal teams and end customers, ensuring they have access to Supply Chain related information and up to date compliance with the information they need.

• Proactively monitor customer systems and identify potential problems, taking steps to resolve them before they impact the customer experience.

• Troubleshoot supply challenges and provide solutions in a timely manner to support critical deployments.  

• Build strong, long-lasting relationships with internal GAM teams with focus on responsiveness, and a deep understanding of their needs.

• Proactively engage with customers to understand their evolving requirements and ensure our solutions continue to meet their needs.

• Act as a customer advocate within the organization, championing their needs and ensuring their feedback is incorporated into product and service development.

• Identify opportunities to improve customer onboarding, support, and deployment processes.

• Develop and implement new tools and resources to enhance customer experience and team efficiency.

• Contribute to knowledge sharing within the team, documenting best practices and lessons learned.

Key Qualifications:

For consideration, you must bring the following minimum skills and experiences to our team:

• 1-2 years of experience in customer service, project coordination, or a similar role.

• Genuine passion for customer success and a commitment to providing exceptional service and putting yourself in the shoes of the end user customer.

• Excellent communication and interpersonal skills.

• Exceptional problem-solving abilities and a proactive approach.

• Ability to advocate for B2B customer needs and drive towards the best outcome, even in challenging situations

Preferred Qualifications:

• Knowledge of supply chain management principles and best practices.

• Experience with CRM software (e.g., Salesforce) and project management tools.

• Ability to work effectively in a fast-paced, dynamic environment.

• Strong analytical and reporting skills.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.  

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! 

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

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