Sales Operations Specialist

Location: 100% Remote (Anywhere in the U.S.)

About Us:
We are a leading company in the cannabis payment processing industry, offering innovative solutions that streamline payment systems and ensure compliance for cannabis businesses. As we continue to grow and expand across multiple verticals, we are looking for a B2B Sales Operations Specialist to help optimize our sales processes, enhance team performance, and support strategic growth initiatives.

Role Overview:
The B2B Sales Operations Specialist will play a key role in driving operational efficiency, improving sales performance, and supporting our sales team in reaching their goals. In this 100% remote role, you will manage CRM systems, analyze sales data, optimize sales processes, and collaborate with cross-functional teams to ensure smooth sales execution. Your work will directly impact our ability to scale and succeed in the cannabis payment processing sector.

Key Responsibilities:

1. Sales Process Optimization & Efficiency

   • Sales Process Optimization: Continuously analyze and refine sales processes to improve efficiency and streamline the sales funnel, driving higher productivity across the team.
   • CRM Management: Ensure the CRM system is optimized, maintaining accurate data entry, reporting, and workflows. Be the primary point of contact for CRM-related inquiries and troubleshooting.
   • Technology & Tools: Support the evaluation, implementation, and management of sales tools such as CRM systems, analytics platforms, and sales engagement tools to enhance sales productivity.

2. Sales Data Analysis, Reporting & Performance Tracking

   • Sales Performance Reporting: Track, analyze, and report on sales metrics such as lead generation, conversion rates, and revenue growth. Prepare and present performance reports to senior management.
   • Data Analysis & Reporting: Collect and analyze sales data to identify trends, challenges, and opportunities. Deliver actionable insights to the leadership team for data-driven decision-making.
   • Pipeline Management: Monitor and track the sales pipeline, ensuring timely follow-up on opportunities and commitments. Generate accurate sales forecasts and recommend adjustments to optimize pipeline health.

3. Sales Enablement, Execution, & Fulfillment

   • Sales Enablement: Partner with the learning and development team to create training materials and resources that help the sales team succeed.
   • Sales Execution: Support B2B sales transactions by making and receiving customer calls, managing contracts and agreements, and ensuring commitments are met.
   • Fulfillment: Collaborate with marketing, finance, customer experience, and solution teams to ensure smooth communication and execution of sales strategies and initiatives.

Qualifications:

• Associate or Bachelor's degree in Business Administration, Sales, Marketing, Communications, or a related field.
• Previous experience in sales operations, sales support, or customer account management in a B2B environment (preferably within technology or fintech).
• Strong communication, negotiation, presentation, and customer service skills.
• Excellent organizational skills with the ability to manage multiple projects and deadlines in a fast-paced environment.
• Strong analytical skills with the ability to interpret sales data and provide actionable insights.
• Proficiency in Microsoft Excel, Google Sheets, or similar data analysis tools.
• Familiarity with business intelligence tools (e.g., Tableau, Power BI) and CRM systems (e.g., Salesforce, HubSpot).
• Ability to work independently, manage priorities, and collaborate with cross-functional teams to achieve objectives.

Why Join Us?

• 100% Remote: Enjoy the flexibility to work from anywhere in the U.S.
• Comprehensive Benefits: 100% insurance coverage for health, dental, and vision for you and your dependents.
• Competitive Compensation: Competitive salary, with performance-based incentives.
• Career Growth: Opportunities for personal and professional development in an exciting and rapidly expanding industry.
• Inclusive Work Environment: Be part of a supportive, diverse, and innovative team that values your contributions.