Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
We are seeking an exceptional Senior FP&A Analyst to join our team. The ideal candidate is a strategic thinker with a strong background in budgeting, forecasting and financial analytics. They will play a critical role in driving the financial performance, reporting, and strategic decision-making for the organization and will own key workstreams, processes, and will have high visibility to executive leadership and the board.
Financial Leadership Responsibilities: Support the month end close, forecasting, and board reporting cycles. Collaborate with accounting to understand revenue and expense actuals relative to plan, forecast, and prior year.Support the development and continued iteration of the 3-statement financial model out of Vena Solutions. Develop additional supplemental models to improve forecasting accuracy and operational efficiency.Build relationships with key stakeholders across the business, provide insightful data-driven financial analysis to support strategic decisions. “Make the News” and operationalize those insights through business partnering.Support the forecasting and budgeting process, working closely with ELT to ensure alignment with overall business objectives.Reporting & Analytics Responsibilities:Support monthly board and ELT reporting content (MBR Deck) in partnership with the CFO & VP FP&A. Effectively communicating monthly financial performance in operational terms.Develop monthly BvA (Budget vs Actual) packs for each department. Review packages with ELT partners in addition to hiring plans, key upcoming subscription renewals, new purchase requests, and other top-of-mind initiatives to support speed of decision making.Partnership with business operations, data analytics, and accounting teams to support automation of key reports (ARR Snowball, KPIs, etc..) in BI tools as well as improving and maintaining data integrity and standard operating procedures for seamless business reporting.Strategic Partnering Responsibilities: Partner with executive leadership team in key functions to understand their financial needs and develop budgets and forecasts aligned with strategic goals.Present financial results and strategic insights to ELT partners in monthly budget reviews.Independently seek opportunities for improvement. Volunteering to support Ad Hoc analytics for ELT partners.Process Improvement Responsibilities: Drive continuous improvement in financial planning and analysis processes, systems, and tools to enhance efficiency, speed, accuracy, and effectiveness.Collaborate cross-functionally with accounting, Revenue operations, and other departments to ensure alignment and accuracy of financial data and reporting.Let’s talk about your skills/expertise:Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred.3+ years of experience in financial planning and analysis.Experience within a PE backed SaaS organization preferred.Strong proficiency in financial modeling, budgeting, forecasting, and variance analysis as well as experience with SaaS financial metrics (ARR, MRR, LTV, CAC, etc..)Excellent analytical and problem-solving skills, with the ability to translate complex financial data into actionable insights and recommendations.Proven track record of partnering with senior management and business leaders to drive strategic decision-making and business performance.Advanced proficiency in Microsoft Excel and financial planning software; experience with ERP systems (e.g., Vena Solutions) preferred.Familiarity with ERP systems (Netsuite) preferred.Strong communication and presentation skills, with the ability to effectively communicate complex financial concepts to non-financial stakeholders.Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
