Senior ServiceNow Developers

Title: Sr. ServiceNow Developer
Location: Remote - British Columbia, Canada
Duration: 3+ Months Contract with 12 Months possible extension.
Hours: 8/day


No of Openings: 5



Job Description:
The Senior ServiceNow Developers are required to have the following skills and experience:

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

• Minimum of 5 years of hands-on experience with ServiceNow development and administration.
• Proven experience in developing and configuring complex ServiceNow projects.
• In-depth knowledge of ServiceNow modules, especially IT Service Management (ITSM) and IT Asset Management (ITAM).
• Experience working with end users to derive requirements, understand their issues, and provide effective resolutions.

• Proficiency in JavaScript, HTML, CSS, AngularJS, and other web development technologies.
• Strong understanding of ServiceNow architecture, data model, and security model.
• Experience with ServiceNow integrations using REST, SOAP, and other integration technologies.
• Experience with ServiceNow Discovery, IRE, and the CMDB health and remediation rules
• Familiarity with ITIL processes and best practices.

• Strong competence in working directly with end users to understand their requirements, issues, and objectives.
• Proven ability to analyze end user problems and work through resolutions effectively.
• Excellent communication skills to interact with end users and stakeholders at all levels.

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Ability to work independently and manage multiple tasks and projects simultaneously.

• ServiceNow Certified Application Developer.
• ServiceNow Certified System Administrator.
• Additional ServiceNow certifications (e.g., ITOM, ITSM, ITAM) are a plus.

• Designing and developing ServiceNow solutions, including scoped applications, integrations, and enhancements.
• Deployment of ServiceNow solutions through various environments.
• Develop and maintain complex workflows, business rules, UI policies, ACLs, script includes, and other advanced ServiceNow configurations.
• Ensure that all solutions are scalable, secure, and align with best practices and industry standards.

• Self-directed to manage a queue of incidents, service requests, and enhancements, ensuring that work effort is accurately estimated and prioritized
• Following a structured SDLC process from inception to completion, ensuring timely delivery and high-quality outcomes.
• Collaborate with end users, managers, and stakeholders to gather requirements, define solution scope, and create technical specifications.
• Update and maintain the queue, ensuring general performance targets are met

• Perform regular system maintenance tasks, including updates, patches, and performance tuning.
• Monitor system performance including integration health and discovery health, identify potential issues, and implement proactive measures to ensure optimal operation.
• Troubleshoot and resolve technical issues related to the ServiceNow platform.
• Complete service requests associated with system administration, including group management, user management, and foundational table management.

• Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other integration technologies.
• Automate repetitive tasks and processes using ServiceNow capabilities to improve efficiency and reduce manual efforts.

• Adhere to and refine development standards, based on best practices and frameworks for the ServiceNow platform.
• Conduct code reviews, ensure adherence to coding standards, and provide feedback to improve code quality.
• Maintain comprehensive documentation for all development activities, configurations, and processes.

• Stay current with the latest ServiceNow features, functionalities, and industry trends.
• Propose and implement continuous improvements to existing ServiceNow solutions to enhance performance, usability, and scalability.
• Engage in regular training and professional development to maintain and enhance technical skills.
• Raise awareness of improvements to SDLC processes, documentation, other platform areas.