Customer Service Coordinator

Here at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain’s roadways.

As a family run business and over 8 years’ under our belt, we have always been determined to deliver on our founding principle; fuelling better for our customers. From single-vehicle operators to multi-fleet solutions, our customers are genuinely at the forefront of everything we do. We believe that our services will allow them to reach heights they didn’t even know possible and we love being part of that journey!

Our significant growth has led us to investing further across our Customer Service team to increase revenue, partnerships with our customers and in deliver the best possible service. With this comes requirements for a Customer Service Coordinator to join! You will be extensively trained and supported to become an ambassador of The Fuel Store, to become a product expert and offer advice and expertise to our customers.

Brief Overview:

• Permanent Opportunity: Full Time
  
• Basic Salary: £24,000 - £26,000 Dependent on experience
  
• Location: Birmingham, B2 - 4 Days office, 1 Day Work from home.
  

Requirements

• First point of contact for inbound customer queries via various communication methods such as Email, Phone Call, Website
  
• Provide a high level of customer service to our customers.
  
• Take payments and allocate them correctly to accounts.
  
• Place product orders (fuel cards, telematics devices etc…)
  
• Become a product expert and offer advice and expertise to our customers.
  
• Generate customer requested reports.
  
• Handle customer escalations and have ownership until satisfactory resolution.
  
• Work with our 2nd line support teams for suppliers.
  
• Action customer related tasks on our CRM system.
  
• Keep records up to date for customers.
  
• Work closely with Account managers.
  
• Understand and discuss invoices and billing with customers.
  

To contribute to The Fuel Store’s success, you will need to:

• Have at least 1 year in a similar Customer service contact centre role
  
• Be a great communicator
  
• Have excellent listening skills
  
• Be an effective troubleshooter
  
• Show experience using office 365 software (word, excel, outlook)
  
• Be a team player with an understanding of wider business relationships
  
• Show a positive attitude
  
• Show Resilience
  

As well as having the right experience, a Fueller will have:

• Strong motivation to work in a fast-paced environment
  
• Great aptitude for overcoming challenges by having a naturally inquisitive mind
  
• Ability to challenge the status quo; actively seeking to understand HOW something works, not just WHY
  
• Resilience and ability to focus on the detail but not forget the bigger picture
  
• Ability to work hard as an individual but also bring value to the wider team
  
• Excellent communicator and act as an “ambassador” for all stakeholders
  
• Ability to be logical when making decisions
  
• Excellent organisation and time management
  
• Be commercially savvy
  

Benefits

• Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
  
• Health & Wellbeing: All employees will have access to MediCash upon passing their probation, this will allow them to access retail discounts, counselling, and so much more.
  
• Holiday Entitlement: You will be entitled to 26 days annual leave plus all statutory holidays, you increase personal holiday allowance with increased service.
  
• Career Progression: We track all employees progression by creating personal development plans.
  
• Location: Based in Birmingham City Centre, with panoramic views from the office floor. We offer remote working per week too at discretion of your manager.
  
• Other benefits: Monthly employee awards, which would include a lunch provided. Have the last Friday of the month off*. Regular in-house competitions and games. Tea, coffee, fresh fruit & breakfast are available for everyone in the business, feel free to take a look for yourself here! https://thefuelstore.co.uk/careers
  

A little more for you to know…

We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative, talented Fuellers to help us to invent The Fuel Store’s future. We will support you, nurture you, and give you the best platform to succeed – we just need you to have that drive and willingness to learn!

If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway! We’d love to review your application and if successful arrange a chat with you to find out if you could be the next Fueller!

We are also an equal opportunity employer and value diversity across the business. All applicants will be considered for employment without attention to ethnicity, race, religion, sexual orientation, gender identity, sex, family or parental status, neuro diversity or disability status, marital status, veteran status and national origin.