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Customer Support Executive, French-speaking (Remote, Canada)

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Salary: 
40 - 44K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Canada

Offer summary

Qualifications:

Minimum 2 years experience in online customer support, Experience with live chat and calls, Organized and able to multitask, Proactive and forward thinking, Assertive nature.

Key responsabilities:

  • Answer customer inquiries via multiple channels
  • Resolve client issues related to logistics and orders
  • Ensure customer satisfaction levels are high
  • Adapt to changes in a fast-paced environment
  • Collaborate across departments to represent customer needs
Nivoda logo
Nivoda Luxury Goods & Jewelry Scaleup https://nivoda.net/
51 - 200 Employees
About Nivoda
Nivoda provides jewellery businesses with a simple solution to strengthen profits, increase efficiency and accelerate growth with its B2B diamond marketplace. Designed to save you time and money whilst giving you access to the world’s diamond supply at the best prices with zero inventory risk, Nivoda is trusted by thousands of retailers all over the globe. Not only can Nivoda help you source diamonds with the most competitive prices from top suppliers worldwide but it also solves the logistical inconvenience and additional expense that most businesses face when purchasing diamonds internationally. Leave it to us to tend to the entire quality control, invoice and delivery process. - Over 1.6 million natural, lab-grown and melee diamonds - No membership fees - Competitive pricing - Fulfilment and returns - Consolidated shipping and invoicing
See more Nivoda offers

Job description

Location: Remote in Canada

Working days: Mon - Fri

Working hours: 8am - 5pm OR 9am - 6pm in your respective time zone

Salary: $40K - $44K per annum

As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together.

If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.

About us:

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam.

We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery.

Nivoda has a rapidly developing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 100% in the last 12 months, and the team has grown to over 280 employees internationally. We are a global team of big thinkers, risk takers and hard workers.

What you’ll do:

  • Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
  • Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
  • You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
  • Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

What you’ll need:

  • Minimum 2 years experience in online customer support, live chat, and calls.
  • Organised and able to multitask across different platforms
  • Proactive and forward thinking
  • Assertive nature and ability to be the voice of the customer when communicating internally
  • Excellent cross-functional collaboration skills

What we offer:

Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success

Remote working environment

Flexible working

Unlimited holiday

Fast-paced and global working environment

  • Please note, this is not a technical support role**
  • Please submit your resume in English**

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Luxury Goods & Jewelry
Spoken language(s):
EnglishFrenchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Cross-Functional CollaborationLiveChatCustomer Support

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Multitasking
  • Assertiveness
  • Organizational Skills
Are you interested?

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