Receptionist

This is a remote position.

Schedule:

• Full-time, Monday to Friday, 8am to 5pm - 8 hours per day
  

Client Timezone: Eastern Time (ET)

Client Overview

Join a dynamic, growing cleaning business in the vibrant Virginia Beach area. This company is on an exciting trajectory, experiencing steady growth and increasing customer demand. As they expand their reach in the local market, they’re seeking a dedicated professional to be the voice of their brand and drive their success to new heights.

Job Description

As a Virtual Assistant / Receptionist for this thriving cleaning business, you’ll be at the forefront of customer interaction and business growth. Your role is crucial in managing incoming inquiries, providing detailed service quotes, and converting potential leads into loyal customers. You’ll leverage your excellent communication skills and sales acumen to boost the company’s client base and revenue. This position offers the unique opportunity to significantly impact a growing business while working remotely, allowing you to showcase your customer service expertise and contribute directly to the company’s success.

Responsibilities

• Answer incoming calls promptly and professionally, serving as the first point of contact for potential clients
  
• Provide accurate, detailed quotes for various cleaning services, tailoring offerings to meet customer needs
  
• Convert inquiries into confirmed bookings, utilizing persuasive communication and sales techniques
  
• Manage customer interactions with a friendly, professional demeanor to build positive relationships
  
• Handle initial customer inquiries and address basic questions about services
  
• Contribute to the company’s growth by identifying upselling opportunities and gathering customer feedback
  
• Maintain accurate records of calls, quotes, and bookings for reporting and follow-up purposes
  

Requirements

• Excellent verbal and written communication skills in English
  
• Previous experience in customer service, receptionist, or sales roles
  
• Proven ability to convert leads into sales or bookings
  
• Proficiency in using computers, including familiarity with customer management software
  
• Strong multitasking abilities and attention to detail
  
• Self-motivated with the ability to work independently in a remote setting
  
• Availability to work full-time, Monday to Friday, 8 hours per day
  
• Reliable internet connection and a quiet, professional home office environment
  
• Passion for helping businesses grow and exceed customer expectations