Gradudate Support Engineer

Job Title

Job Description

Job title:
The purpose of the Field Service Technician job family is to support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction

Your role:

• Executing technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center.
• Providing solutions by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
• Focusing on First Time Right ensuring there is a clear action plan, with parts (if required),  , and preparation such as diagnosis/troubleshooting information is executed as per action plan before the onsite visit as necessary
• Handling all feedback (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration, and action.
• Seeking Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value Key performance indicators

You're the right fit if:

• A bachelor’s degree in engineering (Electrical and Mechanical), medical, or science related major (maximum 2 years of related experience).
• Prior experience within an engineering, medical, or science related environment preferred.  
• Strong technical knowledge in engineering fundamentals (Certified Engineer / network engineer certification desirable).
• Logical problem solver who can work independently and strong interpersonal skills and willingness to learn.
• Good communication skills & proficient in Microsoft Suite

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.