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IT Help Desk [London]

unlimited holidays - extra holidays - extra parental leave
Remote: 
Hybrid
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
London (GB)

Offer summary

Qualifications:

2+ years of experience in help desk support, Proficient in troubleshooting computer hardware and software, Experience with G-suite and Microsoft Office 365, Knowledge of Mac OS X is a plus.

Key responsabilities:

  • Provide 1st level support to employees worldwide
  • Troubleshoot hardware and software issues
monday.com logo
monday.com Large https://www.monday.com/
1001 - 5000 Employees
About monday.com
The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. The platform is fully customizable to suit any business vertical and is currently used by over 186,000 customers across 200 industries in over 200 countries and territories.
See more monday.com offers

Job description

Description

monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the London office employees locally and a total of 2000+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.

Take care of everything from configuration to control and maintenance, troubleshooting and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.


About The Role

  • Provide 1st level support to all monday.com employees around the world.
  • Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
  • Support internal users in order to solve problems related to their workstations.
  • Configure, install and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
  • Work with A/V conferencing systems to support internal/external meetings or company events as needed.
  • Provide basic network assistance LAN, Wireless, and VPN.

Requirements

  • 2+ years of proven working experience in help desk and IT supporting 200+ users
  • Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
  • Experience with G-suite / Microsoft Office 365
  • Experience with Okta
  • Customer service oriented, strong communication skills, and ability to thrive under pressure
  • Excellent analytical and problem-solving skills with attention to details
  • Advanced troubleshooting and multi-tasking skills
  • Knowledge in JAMF - advantage
  • Experience with video conference systems

#LI-DNI


Social Title

IT Help Desk [London]


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware SupportHelp Desk SupportProduct SupportGT-SUITE (Simulation Software)VPN TunnelsVideo Conferencing FacilitiesMicrosoft Office 365Wireless LANJamfApple ProductsOktaWireless BroadbandVideo Conferencing Facilities

Other Skills

  • Problem Solving
  • Communication
  • Analytical Skills
  • Multitasking
  • Detail Oriented
Are you interested?

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