- Full Time, Permanent Role
- Location: Sydney with Work from Home Options!
- Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.
Your Opportunity
As a Workday Advisor, you will be at the forefront of providing first-level support to People Leaders and employees, addressing system issues, queries, and reports with efficiency and expertise. Your responsibilities will extend to case managing Workday system issues and resolutions across HR, Recruitment, Onboarding, and Absence modules, collaborating with external providers and internal IT to ensure a swift and effective resolution. Your ability to work collaboratively with other HR Systems advisors is essential and your willingness to work across the suite of or HR Systems which include Kronos and iChris.
Your key responsibilities will be to:
- Provide exemplary first-level support for Workday system issues, queries, and reports
- Regularly monitor usage of Workday, identifying irregularity of activity and contact users immediately to resolve issues
- Work effectively across a variety of communication channels – phone, MS Teams, email, and My Service Centre (ServiceNow)
- Work collaboratively with colleagues to solve customer issues quickly and efficiently, escalating issues to HR Systems following coordination with Resourcing & HR Services, Partnering & ER and Payroll when appropriate
- As Workday subject matter expert, contribute to projects to optimise Workday performance and enhance user experience
- Lead Workday User Group sessions with People Leaders, sharing new features, hints & tips for using Workday
- Responsible for creation, coordination and maintenance of the Workday Support Manual, Quick Reference Guides, troubleshooting guides, FAQs, and knowledge articles
- Deliver comprehensive training sessions to users, empowering them with the knowledge and skills to navigate the Workday system effectively
- Collaborate with the suite of HR Systems to maximise coverage for our users
Requirements for Success
- Experienced user of Workday (Core HR, Recruitment, Onboarding and Absence modules)
- Experience providing Helpline support in large organisations (24 hours on call), or experience in a customer service role in a HR environment providing entry level Workday systems support
- Outstanding communication skills (written and verbal), empathy, and quick thinking with the ability to “think on your feet” and provide quick, effective solutions to customers
- Comfortable working in a multi-tasking, high-energy environment. Creative analytical problem solver with a passion for excellent customer service
- Highly self-motivated and able to work remotely from home or from the office in a team environment as required
- Demonstrate patience, conflict resolution, negotiation, and de-escalation skills
- Ability to take ownership of cases to resolve challenging customer issues, escalating where required and following up when necessary
- Experience in Kronos and or iChris will be an advantage
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We’re committed to the safety and wellbeing of each other and the people we serve.
We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
Find out more about a career with Mission Australia.
We encourage applications from people with disability and Indigenous Australians.
If you have a disability and need support to submit your application, please email talentattraction@missionaustralia.com.au
Your benefits
- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay)
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave
How to apply
Click ‘Apply’ and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
