Customer Support Intern - (IT / Tech)

Customer Support Intern – IT / Tech

Location: Hybrid, Manchester
Employment Type: Internship
Duration: 10 weeks (starting Monday July 7, 2025)

Summary

OneStream Software is a fast-paced, global financial software company that empowers large organizations to simplify complex business processes. We are seeking a talented individual to join our Customer Support team, focusing on application performance, for a unique learning experience in the dynamic world of financial technology.

As a Customer Support Intern in our Technical Pillar, you’ll focus on supporting IT and Cloud issues . This role is ideal for candidates interested in learning about IT, Microsoft Azure’s cloud architecture and configuration, customer support operations, and diagnostic tools in a high-growth tech environment.

This Internship requires the successful individual to live within easy commutable distance to our Manchester office in Windmill Green, M2 3NN (which is adjacent to the Manchester Central Convention Complex)

Why Join Us?
OneStream is seeking motivated interns for Summer 2025 ready to launch their careers with hands-on experience in a dynamic environment. As an intern, you’ll work on impactful projects that enhance our support services, collaborate with seasoned professionals, and gain valuable insights into the financial software industry. This role is ideal for candidates eager to learn, embrace challenges, and contribute to our mission. If you’re ready to build essential skills, make meaningful contributions, and be part of an innovative team, we’d love to hear from you!

• Real-world experience in a global financial software company.
• Mentorship from experienced professionals in customer support, IT and Microsoft Azure troubleshooting.
• Enhance your skills in customer communication, problem-solving, IT and Microsoft Azure.
• Opportunity to work with advanced tools and technologies in cloud management.
• Opportunity to build a foundation for a future career in technical support and customer service.

Join us this summer to make an impact in a global software company and develop valuable skills in IT, Microsoft Azure and customer support!

Primary Duties and Responsibilities
• Learn the essentials of Microsoft Azure and support process.
• Gain hands-on experience working with customers, troubleshooting issues, and developing effective communication skills.
• Support the team in handling challenging and urgent cases, contributing to timely and effective solutions.
• Assist in enhancing our knowledge base and organizing case categories to streamline data collection and reporting.
• Participate in a special intern project to explore an area for improvement within the Customer Support team.

Required Education and Experience

• Education: Currently enrolled in an accredited UK university, ideally with a minimum of two years (Level 5) of university study completed, or recently graduated (within the last 6-9 months). Postgraduate (Master’s level) students are also welcome to apply.
• Field of Study: Studying towards or holding a degree in Information Technology (Computer Science, Computing or Information Systems).
• Academic Performance: Strong academic record with a minimum of a 2:2 classification or equivalent.

Knowledge, Skills, and Abilities

• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint); some exposure to Microsoft SQL is a plus (full training will be given)
• Strong communication skills.
• Attention to detail.
• A team-oriented mindset.
• Eagerness to learn.

Travel
• 2 days a week in the Manchester office (Tuesday & Thursday), the rest of the time is remote, home based.

Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team
• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

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