Care Adviser

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We're building that world with an exceptional team dedicated to helping people and families manage, navigate, and access quality care—with a strong emphasis on complex care. This often includes senior care, childcare, and support for individuals with chronic conditions.

At Wellthy, we merge unparalleled care expertise with agile, tech-powered product. We partner with leading companies—including more than 30 Fortune 500 companies—to support the care needs of their workforces globally. We also collaborate with health plans to provide comprehensive care support for their members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.   

As a Care Adviser, you will play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families, you will work behind the scenes to ensure our members’ caregiving needs are met seamlessly. Your responsibilities will include conducting research, completing tasks, and delivering high-quality results for our members. Over time, you’ll have the opportunity to grow within the role and opt into specialized teams based on your interests, experience, and performance.

You will report directly to a Care Manager.

To be successful in this role:

• Execute a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience.
• Maintain a task load that aligns with employment status (FT/PT) while consistently meeting output and quality standards.
• Leverage Wellthy’s Care Network and available tools to ensure timely and effective task completion.
• Conduct thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs.
• Utilize creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans.
• Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress.
• Proactively communicate updates, task progress, and any barriers to completion.
• Ensure all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy.
• Support the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base.

The starting salary for this position is $19-$20.50/hour.

Location

This is a remote and US states based opportunity. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space 

Qualifications

It is important to note that you will need the ability to work in a fast-paced environment, be flexible, creative, and be comfortable in knowing that we are constantly evolving.

• Associates Degree or Higher
• 3+ years work experience in Customer Service/Administrative work specifically within the healthcare, caregiving, health insurance or mental health space.
• Experience using search engines, health insurance sites, or similar to do research for resources for families with specific care needs. 
• Ability to understand and navigate the healthcare system and/or community resources that would be available for families in need.
• Experience researching and vetting medical providers and specialists.
• Experience in mental health/ substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups.

Qualifications that are preferred but not mandatory:

• More than one language is a plus
• Remote work experience preferred
• Proficiency with macOS systems, GSuite, Slack, and 1Password

Total Rewards Package

• Salary Range: $19.00-$20.50 per hour of work (including training)
• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.  
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements: 

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location:

This is a fully remote position.  Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.  We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above.   We look for our Wellthians to enhance and advance our company from their past experiences—candidates committed to our anchors of expansion, excellence, and inclusion that inform our work each and every day.  Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.  We hope that you’re encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.