Digital Customer Experience Consultant/Analyst - Automotive & Mobility Industry

🏢 Work with purpose. Make your vision come true.

Transform the world's leading organizations by solving the most complex challenges they face. Design and execute innovative business solutions that improve the way the world works and lives.

• Work at the heart of the finest global industrial and automotive organizations where you will collaborate on innovative projects bringing your knowledge and creativity.

• Make change happen by integrating skills and experience in strategy, consulting, digital, technology and operations.

HOW WILL YOUR EVERYDAY BE? 💥

• Participate in large global programs which help Automotive and Mobility clients (mainly in North America) design and implement new business processes, organization capabilities and digitally enabled solutions to provide them with the necessary strategies and tools to position their organizations for high performance.
• Work as a part of a multi-disciplinary global team on defining solutions for complex projects (e.g. e-commerce, Digital Transformation, Dealer Management, Parts & Service Operations, CRM) for large OEMs, OESs and Dealer Channels.

WE ARE LOOKING FOR people who are eager to learn and love working in a dynamic environment with an amazing culture. We have many open projects to work for Automotive Global companies where we need different capabilities for our clients.

Profiles requirements:

MUST:

• Candidate should have 3-10 years of experience working in Automotive/Mobility companies, or have experience in projects related to this industry.
• Areas of experience: Marketing, Sales and/or Aftersales in the Automotive & Mobility Industry.
• Project Management skills: Experience in project management, either in companies or consulting firms.
• Omnichannel digital experience: Have experience working with digital channels either in automotive, mobility or an E-commerce company.

CAPABILITIES:

If you have deep experience in one or more of the following capabilities:

• CRM: Understanding and experience in CRM programs, initiatives and Kpis. Deep experience in CRM tools such as Salesforce (priority), Dynamics 365, or others. Experience in tools implementations for dealers/ customers. Experience in loyalty programs implementation: Strategy, design, implementation and results tracking.
• ANALYTICS: Deep knowledge and experience in analytical tools (GA, BI, etc). Experience in creating dashboards, analyzing indicators, and presenting results.
• PERFORMANCE MARKETING: Digital Marketing Specialist: SEO/SEM/CRO: Convertion rate optimization. Facebook Ads, Google Ads. Experience in digital Marketing campaigns with high impacts on results (Life Cycle Value, ROI, Sales and leads acceleration)
• CX: Deep experience in understanting customer/ dealer experience. Indicators tracking (NPS/CSAT) and Tools management. Advanced in customer journey development: discovery, assembly, tools management and presentation. Web-sites/Apps: UX research, diagnosis, testing, discovery and design.
• SOCIAL INTELLIGENCE: Brand monitoring, Social Media management and Social Listening: Deep experience in understanding and collecting customer, competitors and market feedback, Social sentiment, and Brand awareness. Use of tools and assembly of dashboards. Content Management.

DESIRABLE:

• Project Management certifications
• Exposure to software implementations (estimation, requirements detailing, functional specification).
• Business transformation and project lifecycle frameworks and approaches.
• Agile Methodology Knowledge (Scrum or SAFE)
• Gen AI knowledge and experience.

📍 KEY COMPETENCIES AND SKILLS:

• Advanced English (mandatory). CV in English (mandatory)
• Advanced in Microsofts Tools (Powerpoint, Excel, etc.)
• Strong analytical and problem-solving skills
• Strong data-driven capabilities
• Availability to travel
• Excellent communication (written and oral) skills and excellent presentation skills
• Comfortable working at the highest levels of client organizations and interacting closely with the “C” level executives in a range of environments
• Understand customer needs and translate them to business requirements (business requirement definition)
• Ability to independently liaise with customers and convincingly present solutions
• Excellent teamwork and ability to work in distributed delivery environment

📌 ¡A unique workplace. Discover the benefits we have for you!

🍔 Credits at PedidosYa

👩‍⚕️Health insurance - Swiss Medical

💻 Connectivity and Electricity Services

💪 Gym VIP Pass

🗓 Days off from the first year of service

🌎 Flexible holidays

💯 Flexible Work Shift

📚 Bonus in Higher Education certifications

🎂 Day off on your Birthday

🏆 Bonus

‍‍‍👨‍👩‍👦‍👦 Paternity & Extended Maternity Leave

💰 Daycare reimbursement

➕ more benefits

🏢 We have offices in CABA, GBA Norte, La Plata, Mar del Plata and Rosario! We also have several position that are 100% remote, so you can join us working from home!

🌎 We want you to get the tools you need to keep learning, growing, and making a difference in the world.

We have areas of value for your growth, both professionally and personally. You can access exclusive courses and certifications.

🌈 AT ACCENTURE, EQUALITY DRIVES INNOVATION

Did you know that Accenture was voted the most diverse and inclusive company in the world? We believe that the workforce of the future is an equal force for all.

All decisions regarding the job selection process will be made without any distinction, exclusion or preference based on race, color, gender, sexual orientation, disability, age, religion, political or union opinion, nationality or socioeconomic origin, or any other another provided for in current legislation, which has the effect of nullifying or altering equal opportunities or treatment between candidates.

Igualdad de oportunidades laborales.

Todas las decisiones referidas al empleo se tomarán sin discriminar por edad, raza, credo, color, religión, sexo, nacionalidad, linaje, discapacidad, situación de excombatiente o veterano de guerra, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía, ni ningún otro factor protegido por la legislación nacional, provincial o local.

Como parte del proceso de contratación no se obligará a los candidatos a divulgar registros penales cancelados o cerrados referidos a condenas judiciales o arrestos.

Accenture tiene el compromiso de proporcionar oportunidades laborales a nuestros excombatientes, veteranas y veteranos de guerra.

Igualdad de oportunidades laborales

About Accenture

Igualdad de oportunidades laborales          

                                                        
Todas las decisiones referidas al empleo se tomarán sin discriminar por edad, raza, credo, color, religión, sexo, nacionalidad, linaje, discapacidad, situación de excombatiente o veterano de guerra, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía, ni ningún otro factor protegido por la legislación nacional, provincial o local.      
                                                                
Como parte del proceso de contratación no se obligará a los candidatos a divulgar registros penales cancelados o cerrados referidos a condenas judiciales o arrestos.
 
Accenture tiene el compromiso de proporcionar oportunidades laborales a nuestros excombatientes, veteranas y veteranos de guerra.